**DESCRIPTION**
The Claims Resolution Specialist is responsible for validating and clearing claims against promotional offers, analyzing claims to determine their validity, and clearing claims in accordance with ADW Acosta, client and customer policies and procedures.
For some clients, this position will be responsible for creating promotions within client systems.
The Claims Resolution Specialist will communicate with internal and external business partners and act as a problem solver/agent for change to provide high quality service to clients and make continuous improvements in claims processing.
**RESPONSIBILITIES**
**Duties and Responsibilities**
+ Processes claims for key complex customers
+ Provides support and guidance with ad-hoc claims resolution requests
+ Works with sales, clients, customers and the management team to identify the root cause and resolve claims issues to increase quality, efficiency and prevent future errors
+ Maintains a high level of proficiency in ADW Acosta, client and Costco systems, policies and procedures for assigned clients and adheres to them when processing claims
+ Uses advanced problem solving and analytical skills to research problem claims and assess the reason they cannot be completed
+ Proactively manages work to meet client and customer deadlines
+ Access Client systems to create promotions that deductions are cleared against
**QUALIFICATIONS**
**Work and Experience Requirements:**
* High School diploma or equivalent
* Bachelors degree preferred
* Background in business process solutions and/or brokerage field preferred
**Knowledge, Skills, and Abilities Required:**
+ Accepts accountability for job performance; proactively informs others of problems that limit the ability to meet expectations
+ Accepts change as a normal part of doing business, maintains a positive attitude and exhibits constructive work behaviors during periods of transition
+ Effectively communicates with others
+ Proficient in Microsoft Office suite
+ Ability to learn client systems to be able to resolve claims through their portals.
**Physical Requirements:**
* Seeing
* Listening
**ABOUT US**
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada.
We offer flexible services that maximize efficiency.
Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting.
Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations.
This range may be modified in the future.
Acosta and its subsidiaries is an Equal Opportunity Employer
We are committed to providing accommodations for persons with disabilities.
If you require accommodation, we will work with you to meet your needs, to the extent required by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
_By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions._
**Acosta et Mosaic** sont les **forces motrices** en matire de **ventes et de marketing** derrire les marques les plus reconnues et prouves auprs des principaux dtaillants aux tats-Unis et au Canada.
Nous proposons des services flexibles qui maximisent lefficacit.
Acosta possde le talent et la technologie ncessaires pour laborer des stratgies axes sur les donnes, la porte et les relations, afin de mettre en uvre ces stratgies, ainsi que les outils pour surveiller, suivre et optimiser les rsultats bass sur les indicateurs pour les clients et les dtaillants.
**Acosta et ses filiales** , de bonne foi, estiment que cette fourchette de rmunration affiche est la fourchette prcise pour ce poste au moment de cette publication.
Acosta pourrait finalement payer plus ou moins que la fourchette affiche en fonction des qualifications des candidats et des lieux.
Cette fourchette peut tre modifie lavenir.
**Acosta et ses filiales** sont des employeurs offrant **lgalit des chances** .
Nous nous engageons fournir des **amnagements pour les personnes handicapes** .
Si vous avez besoin dun amnagement, nous travaillerons avec vous pour rpondre vos besoins, dans la mesure requise par la loi.
Les dclarations ci-dessus ont pour but de dcrire la nature gnrale et le niveau de travail effectu par les personnes affectes cette classification.
Elles ne doivent pas tre interprtes comme une liste exhaustive de toutes les responsabilits, tches et comptences requises du personnel ainsi class.
Mosaic se rserve le droit de modifier tout ou partie des descriptions de poste sa discrtion afin de rpondre aux besoins de lentreprise, voire de les dpasser.
En soumettant votre candidature, vous acceptez et acceptez la **Dclaration de confidentialit dAcosta et les Conditions dutilisation** .
Acosta, and its subsidiaries, is an Equal Opportunity Employer
**Job Category:** Sales Support
**Position Type:** Full time
**Business Unit:** Sales
**Salary Range:** $50,000.00 - $67,000.00
**Company:** ADW Acosta, LLC
**Req ID:** 2253