Together we fight for everyone's opportunity for a better financial future.
We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
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Profile Summary:
The Public Sector Senior Client Executive (CE) will be responsible for developing strategic relationships with top benefits executives within a specific book of business of top government and public sector clients. The CE must be strategic, proactive, agile, creative and confident in order to foster these executive relationships. They will be responsible for relationship management, revenue retention and growth for their assigned accounts. The CE will build a deep understanding of his/her client goals and needs in order to develop an executable account plans that include opportunities to enhance client engagement and generate demand for additional solutions that bring additional value. Becoming a true trusted partner with his/her clients will be essential to success in this role.
Profile Description:
Responsibilities:
Lead strategic efforts to retain and grow revenue to an assigned book of business, focused on large public sector and government accounts.
Ability to develop, foster, and nurture trusted relationships with executive level contacts and partners.
Maintain a complete understanding of our product offerings and use them to perform sales activities, as well as understanding of our roadmap and competitive differentiation.
Deliver compelling presentations that show exceptional value to the services and solutions we provide.
Ability to create a client community within his/her territory, to include managing an Advisory Council.
Leads client contract renewal and sales process, to include being responsible for executing request for proposals (RFPs) with detail and excellence as a vehicle to retain and grow revenue.
Pursues and develops new opportunities, and expansion opportunities at assigned accounts.
In partnership with the client, creates an aligned account plan that reflects strategic client business objectives.
Identifies key success measures for solutions within account and then manages to the plan.
Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth
Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction.
Stays abreast of industry and technology trends. Educates and advocates for clients on the basis of these trends
Serve as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust.
Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn.
Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines.
Develop collaborative relationships with internal teams and display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals.
Ensures client satisfaction and continuously monitors ongoing client satisfaction.
Additional responsibilities, as required.
Knowledge & Experience:
Experience and Skills:
7+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare.
Bachelor's degree or equivalent combination of education and experience
Experience working with large Government and Public Sector clients in sales and/or relationship management.
Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment
Ability to convey complex messages across a wide range of audiences, both internally and externally
Exceptional presentation skills at the VP level
Ability to use facts and data to tell a story that impacts retention and growth.
Excellent knowledge and utilization of Salesforce for accurate pipeline and account management and forecasting accuracy
Solution oriented mindset; proven ability to leverage resources to address and resolve customer issues
Highly organized and detail oriented.
Proven ability of working under pressure with resilience and tenacity
Compensation Pay Disclosure:
Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$186,270 - $232,840 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
Health, dental, vision and life insurance plans
401(k) Savings plan - with generous company matching contributions (up to 6%)
Voya Retirement Plan - employer paid cash balance retirement plan (4%)
Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time - 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
Customer Focused :
Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking :
Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality :
Partnering effectively to drive our culture and execute on our common goals.
Business Acumen :
Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility :
Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
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