Position Description: The Client Implementation Associate is responsible for managing all aspects of new customer Implementations on KPA EHS, including initial site setup, project planning with the customer and training of the customer administration and supervisory staff. In addition to their primary duties, the Implementation Associate will also work with KPA's whole Client Success team to ensure strong customer relations and increased customer satisfaction throughout the entire customer life-cycle.
\n Responsibilities:Perform setup and configuration of KPA EHS client sites from a technical and operational perspectiveProject managing the delivery of clients into onboarding productionWorking with customers to understand their requirements in products and servicesIdentify and determine any implementation risks that exist and a path to solutionProvide configuration and integration guidance to new clients as part of training and onboardingCreatively resolve implementation issues and customer problems using existing platform functionalityBuild rapport and trust with clients to ensure an exceptional onboarding experienceInfluence decision makers to clear project issues and roadblocksEducate client administrators on how to setup and use KPA EHS to best fulfill the client needsDrive completion of projects based on established timelinesAssist Product and Content teams with troubleshooting and feedback to larger systematic issuesAssist other members of the Client Success team when necessary to further KPAs strategic goalsEnsure a smooth hand off to clients after a successful implementation Qualifications:Minimum of 2 years in a client-facing roleBachelor's Degree or equivalent experience requiredBasic understanding of Microsoft Office Suite, including MSWord, PowerPoint, Excel, and OutlookExperience with Salesforce a plus Success Criteria:Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and ProceduresAbility to work with and train clients and teammates in remote locations, on the telephone and/or using online toolsExtremely dynamic personality with an effective style of communicationAbility to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environmentAbility to work both independently and in a team environmentExcellent organization and time management skillsAbility to manage workload through a CRM; Salesforce experience a plusDemonstrates KPA's core values; Integrity, Helpfulness, Excellence, Agility, Respectfulness and Teamwork Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner Physical Requirements:Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - ??Visual Recognition? - ?Constantly?
- ??Stationary sitting or standing position? - ?Constantly?
??- Working at a computer typing and view a screen? - ?Constantly?
??- Speaking, Hearing, and Listening? - ?Often?
Compensation:Base salary between $55-65kAnnual bonus potential of 7.5%
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