Client Manager - Hiring Urgently

We are in search of a motivated Client Manager to join our inspiring team at Oracle in Phoenix, AZ.
Growing your career as a Full Time Client Manager is an exceptional opportunity to develop necessary skills.
If you are strong in people management, analysis and have the right mindset for the job, then apply for the position of Client Manager at Oracle today!

Why NetSuite? We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile. NetSuite is transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive the business forward. Founded in 1998 as THE cloud ERP pioneer, NetSuite has transformed our customers' business operations without the high costs and inefficiency of on-premise systems.
Yes. We're absolutely serious. The scope of our opportunity is endless! And we can't do it without your help. We need thoughtful, talented, fearless, and multi-faceted team players who have a passion for customer advocacy.
What We're Looking For: + As a Resolution Management Specialist, you will join a collaborative team of business process and industry experts, managing critical customer escalations from understanding the Customer's' perspective, crafting a plan to resolve, and seeing it through to successful resolution. The ideal candidate has relevant industry experience in process improvement, accounting, or consulting on back-office best practices and proven executive-level communication skills to achieve trusted advisor status. The candidate also has relevant proficiency with ERP applications and core Business Processes required, with preferred Oracle + NetSuite platform experience. This includes implementation, CSM , and/or end-user experience.
What you'll do: + Manage complex escalations partnering with Account Management to understand the customer journey and overall context of the escalation, identify a plan for resolution, and project management to completion
+ Develop and leverage strong relationships within Oracle + NetSuite to accelerate resolution of customer escalations. This will include collaborating effectively with all internal teams (Support, QA, Engineering, PS, AMO , Channels, ACS ) and NetSuite partners as needed.
+ Develop customer experience insights through direct customer interaction and NetSuite-internal feedback from other departments
+ Identify solution expansion opportunities via high value relationship with Customers and internal teams.
+ During engagement with Customers and Account Management, identify opportunities to take ownership of additional responsibilities that enhance Customer Satisfaction, influencing best practice definition and adoption across the team.
Preferred Qualifications / Skills: + Solid understanding of SaaS/Cloud ERP , CRM , SFA , and/or OmniChannel Commerce business processes and user experience.
+ Proficiency with ERP applications and core Business Processes required, with Oracle + NetSuite platform experience preferred. This includes implementation, CSM , and/or end user experience.
+ Demonstrated executive-level communication skills (process-first mindset, P&L acumen, negotiation & diplomacy)
+ Must exhibit grace under pressure, execution drive and readiness to advocate for the Customer while balancing the needs of the company.
+ Basic understanding of Saas/Cloud architectures, Analytics and Database technology is a plus
+ Vertical-specific experience in Software, Services, Manufacturing, Retail, Channels & Alliances and/or Ecommerce desired
+ Work is a varied blend of proactive and reactive responsibilities requiring independent judgment, self-drive and bias toward action.
+ Bachelor level degree in Accounting, Finance or comparable strongly preferred.
+ Project Management experience would be an asset.
+ English language read/write/speak proficiency.
At Oracle, we don't just value differences-we celebrate them. We're committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. #SuiteJobs
#LI-Remote
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the United States only Hiring Range: from $79,000 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.
About Us An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential

Benefits of working as a Client Manager in Phoenix, AZ:
? Career Growth Potential
? Continuous Learning Opportunities
? Competitive salary