Job Description:
Credit Karma is seeking a dynamic and experienced Client Relations Manager to join our team in San Francisco, California. As a mid-to-senior level professional with at least 8 years of experience in client relations, you will be responsible for managing and growing key client relationships, ensuring client satisfaction, and driving business growth.
Responsibilities:- Develop and maintain strong relationships with key clients, acting as the main point of contact for all client-related inquiries and concerns- Work closely with clients to understand their needs and goals, and provide relevant solutions and recommendations- Collaborate with internal teams to ensure the successful delivery of products and services to clients- Monitor and analyze client satisfaction levels, identifying areas for improvement and implementing strategies to address feedback- Proactively identify opportunities to upsell or cross-sell additional products and services to existing clients- Stay up-to-date on industry trends and best practices in client relations to continuously improve processes and strategies
Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- 8+ years of experience in client relations or a similar role, preferably in the financial services industry- Proven track record of successfully managing client relationships and driving business growth- Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams- Passionate and hardworking attitude towards client satisfaction and business success- Ability to work cooperatively in a team environment, while also being able to take initiative and make innovative decisions- Experience with CRM software and Microsoft Office Suite- Ability to travel occasionally for client meetings and industry events
Benefits:- Vision insurance- Company transportation- Relocation allowance
Working Environment:At Credit Karma, we empower our employees to take ownership and make impactful decisions. We value collaboration, innovation, and a commitment to excellence in everything we do.
Deadline to Apply:June 14, 2024
Equal Opportunity Statement:Credit Karma is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
