Essendant is seeking a dynamic and experienced Client Relations Manager to join our team in Philadelphia, Pennsylvania. As a mid-to-senior level professional with at least 7 years of experience in client relations, you will play a crucial role in maintaining and enhancing our relationships with key clients.
Responsibilities:- Build and maintain strong, long-lasting client relationships- Serve as the main point of contact for clients, addressing their needs and concerns promptly and effectively- Collaborate with internal teams to ensure client satisfaction and resolve any issues that may arise- Develop strategies to increase client retention and identify opportunities for upselling or cross-selling- Analyze client feedback and data to constantly improve our services and offerings- Stay up-to-date on industry trends and competitor activities to provide valuable insights to clients- Travel to meet with clients as needed, both locally and nationally- Handle any escalations or disputes with professionalism and diplomacy
Requirements:- 7+ years of experience in client relations or a related field- Resourceful and adaptable nature, able to thrive in a fast-paced and ever-changing environment- Strong problem-solving and critical thinking skills- Excellent communication and negotiation abilities- Proven track record of successfully managing client relationships and achieving sales targets- Bachelor's degree in business, marketing, or a related field preferred- Willingness to travel and work flexible hours as needed
Benefits:- Free food provided during work hours- Travel and spending expenses covered- Company transportation available for client visits
Working environment:At Essendant, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Client Relations Manager, you will have the opportunity to grow professionally and contribute to the success of our organization.
Equal Opportunity Statement:Essendant is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.
Deadline to apply: May 11, 2024.
If you meet the above requirements and are excited about the opportunity to work as a Client Relations Manager at Essendant, we encourage you to apply today. We look forward to reviewing your application and potentially welcoming you to our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
