**Job Title: Client Relations Specialist**
**Company: Mastercard**
**Location: Houston, Texas, US**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Overview:**
Mastercard is seeking a dedicated and resilient Client Relations Specialist to join our dynamic team in Houston, Texas. This part-time position is ideal for individuals looking to kickstart their career in client services while making a meaningful impact in a globally recognized company. The role offers a supportive environment that emphasizes ongoing learning and personal development.
**Key Responsibilities:**
1. **Client Interaction:**
- Serve as the primary point of contact for assigned clients, addressing inquiries and providing timely responses to ensure client satisfaction.
- Build and maintain strong relationships with clients to enhance customer loyalty and retention.
2. **Issue Resolution:**
- Proactively identify any client issues and perform thorough investigations to ensure timely and effective resolutions.
- Collaborate with internal teams, including sales, technical support, and operations, to address client concerns and implement solutions.
3. **Data Analysis & Reporting:**
- Analyze client feedback and service performance metrics to identify areas for improvement.
- Prepare and present reports to management that outline client feedback trends and insights.
4. **Strategic Planning:**
- Assist in developing strategies to enhance client engagement and improve overall client experience.
- Participate in brainstorming sessions to generate ideas for new initiatives that address client needs.
5. **Documentation & Record Keeping:**
- Maintain accurate records of client interactions and communications in the CRM system.
- Ensure that all client documentation is up-to-date and readily accessible for internal teams.
6. **Training & Development:**
- Engage in ongoing professional development opportunities to enhance skills and knowledge relevant to client relations.
- Attend team meetings and training sessions, contributing insights from your interactions with clients.
**Requirements:**
**Education & Experience:**
- Bachelor's degree in Business Administration, Communications, or a related field is preferred but not mandatory.
- Minimum of 1 year of experience in customer service or client relations.
**Personality Traits:**
- **Resilient:** Ability to cope with challenges and bounce back from setbacks, demonstrating a positive attitude even during difficult situations.
- **Dedicated:** A strong commitment to providing exceptional service and support to clients.
**Soft Skills:**
- **Strategic Planning:** Ability to think critically about client needs and develop actionable strategies to enhance client satisfaction.
- **Decision-Making:** Proficiency in making data-driven decisions promptly and effectively.
**Benefits:**
- Dental Insurance
- Parental Leave
- Free Accommodation
**Working Environment:**
At Mastercard, we foster a culture of ongoing learning and development, encouraging our employees to pursue personal and professional growth. We offer abundant opportunities for career advancement and skills development, ensuring that our team members feel empowered and valued.
**Application Deadline:**
Please apply by October 22, 2024.
*Mastercard is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
