**Job Title:** Client Service Associate - Remote Work
**Company:** Citizens Financial Group
**Location:** Indianapolis, Indiana, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Citizens Financial Group is seeking a dedicated and passionate Client Service Associate to join our team in a remote work capacity. This part-time position is ideal for individuals who are driven, hardworking, and excel in a collaborative environment. As a key member of our client services team, you will be responsible for delivering exceptional support to our clients while fostering a culture of diversity, inclusivity, and belonging.
**Key Responsibilities:**
- **Client Engagement:** Build and maintain strong relationships with clients by providing timely responses to inquiries and resolving issues with a customer-first approach.
- **Account Management:** Assist clients with account setup, modifications, and inquiries, ensuring a seamless experience and accuracy in account-related information.
- **Problem Solving:** Utilize critical thinking skills to identify, analyze, and resolve client concerns effectively and efficiently, escalating issues as necessary to senior team members.
- **Communication:** Clearly articulate product information, updates, and procedures to clients via phone, email, and chat channels. Ensure all interactions are personable, professional, and meet company standards.
- **Documentation:** Accurately maintain records of client interactions and transactions, following internal protocols to ensure compliance with regulatory requirements.
- **Collaboration:** Work closely with cross-functional teams to improve client service offerings and address client needs proactively.
- **Feedback and Improvement:** Actively engage in team meetings providing constructive feedback on processes and sharing client insights to promote a culture of continuous improvement.
- **Training and Development:** Participate in training sessions to stay updated on product knowledge, service techniques, and company policies enhancing your effectiveness in the role.
**Requirements:**
- **Education and Experience:** A minimum of 2 years of experience in a customer service or client-facing role, preferably within the financial services industry.
- **Personality Traits:**
- Hardworking: Demonstrated work ethic and dedication to achieving outstanding results.
- Passionate: Genuine enthusiasm for providing quality service and improving client experiences.
- **Soft Skills:**
- Critical Thinking: Strong analytical skills to evaluate situations and provide actionable solutions.
- Communication: Excellent verbal and written communication skills to relay information clearly and effectively.
- **Tech Proficiency:** Proficient with standard office software (Microsoft Office Suite) and able to navigate various customer relationship management (CRM) tools effectively.
- **Remote Work Capability:** Comfortable working in a remote environment, exhibiting self-motivation and discipline to manage time and responsibilities effectively.
**Benefits:**
- Paid Time Off (PTO) to promote work-life balance.
- Parental leave to support family needs.
- Company transportation benefits to enhance employee convenience.
**Working Environment:**
At Citizens Financial Group, we are committed to fostering a diverse and inclusive workforce that empowers every employee to feel valued and engaged. Our culture promotes a sense of belonging, where all team members can thrive. We encourage individuals from diverse backgrounds to apply, as unique perspectives enrich our collaboration and innovation.
**Application Deadline:** October 22, 2024
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**Equal Opportunity Statement:**
Citizens Financial Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
