Job Description:
Amazon is seeking a dedicated and driven Client Service Associate to join our team in Phoenix, Arizona. This is a remote work position that offers part-time hours and the opportunity to work with a dynamic and innovative team. As a Client Service Associate, you will be responsible for providing exceptional customer service to our clients, assisting with inquiries, resolving issues, and ensuring client satisfaction.
Responsibilities:- Respond to client inquiries via phone, email, and chat in a timely and professional manner- Provide accurate and up-to-date information on products and services- Investigate and resolve client issues, escalating as needed to ensure prompt resolution- Maintain client records and update information as necessary- Collaborate with team members to ensure a seamless client experience- Conduct research as needed to provide in-depth responses to client inquiries- Utilize persuasion skills to promote products and services to clients- Meet and exceed established performance goals and metrics- Participate in training and professional development opportunities to enhance skills and knowledge
Requirements:- 2 years of experience in customer service or a related field - Excellent communication skills, both verbal and written- Ability to work independently and as part of a team- Proficiency in Microsoft Office and other relevant software- Strong research skills and attention to detail- Demonstrated ability to persuade and influence others- A strong work ethic and a commitment to excellence- Bachelor's degree preferred but not required
Personality Traits:- Dedicated: Someone who is committed to providing the highest level of service to our clients- Driven: A self-motivated individual who is eager to achieve and exceed goals
Soft Skills:- Research: Ability to gather and analyze information to provide informed responses to client inquiries- Persuasion: Skill in convincing others to take a desired course of action
Benefits:- Life insurance- Paid Time Off (PTO)- Travel opportunities for top performers
Working Environment:At Amazon, we strive to cultivate leaders who foster inclusivity and mentorship within our teams. You will have access to a supportive and collaborative work environment where your contributions are valued and recognized.
Deadline to Apply: May 1, 2024
Equal Opportunity Statement:Amazon is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where every employee feels valued and respected. We welcome applicants of all backgrounds and strive to create a work environment free from discrimination.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
