**Job Title:** Client Service Manager - Remote Work
**Company:** DTE Energy
**Location:** Denver, Colorado, US
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 8
**About DTE Energy:**
DTE Energy is a leading energy company dedicated to providing reliable and innovative energy solutions while serving our communities with integrity and excellence. We believe that our people are our most valuable asset. Join us in our mission to drive sustainable energy practices and empower our clients.
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**Job Description:**
**Position Overview:**
As a Client Service Manager at DTE Energy, you will play a pivotal role in enhancing the client experience by providing exceptional support and strategic oversight to our clients. This part-time position offers the flexibility of remote work, allowing you to manage client relationships effectively while pursuing excellence. You will be responsible for orchestrating the full client service process, ensuring a seamless connection between clients and our internal teams.
**Key Responsibilities:**
- **Client Relationship Management:**
- Build and maintain strong, long-term relationships with assigned clients to foster loyalty and retention.
- Serve as the primary point of contact for client inquiries and issues, ensuring timely and effective resolution to enhance customer satisfaction.
- Conduct regular check-ins with clients to gauge satisfaction, identify potential concerns, and communicate changes or new offerings.
- **Strategic Planning and Execution:**
- Collaborate with internal stakeholders to develop and implement strategic initiatives that align with client needs and company goals.
- Conduct needs assessments and client feedback sessions to inform service improvements and product development.
- **Team Leadership and Development:**
- Mentor and guide junior staff in best practices for client service, ensuring alignment with the company's vision and goals.
- Foster a culture of collaboration and excellence among team members, helping to identify opportunities for professional growth.
- **Data Analysis and Reporting:**
- Monitor client service metrics and prepare reports to analyze client satisfaction trends, identifying areas for improvement.
- Utilize data insights to develop actionable strategies aimed at enhancing the client experience.
- **Process Improvement:**
- Identify and recommend improvements to existing processes and workflows to enhance efficiency and client satisfaction.
- Collaborate cross-departmentally to streamline communication and implementation of service-related processes.
- **Client Events and Engagement:**
- Organize and lead client engagement initiatives, including workshops, webinars, and informational sessions to educate clients about DTE Energy's services and offerings.
- Attend industry conferences and events to network with clients and gather valuable feedback for service enhancement.
**Qualifications:**
- **Education:** Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- **Experience:** A minimum of 8 years in client service, account management, or related roles within the energy sector or a client-focused industry.
**Personality Traits:**
- Resilient: Ability to navigate challenges and adapt to changing circumstances while maintaining a positive attitude.
- Resourceful: Skilled in finding innovative solutions to client needs and organizational challenges.
**Soft Skills:**
- Exceptional verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
- Strong people management skills, demonstrating the ability to lead diverse teams effectively.
**Benefits:**
- Vision insurance
- Medical coverage
- Employee discounts
**Working Environment:**
At DTE Energy, we pursue excellence in every endeavor and set a high standard for achievement. We thrive on collaboration, innovation, and the commitment to excellence, ensuring that our workforce is as dynamic as the energy sector we serve.
**Application Deadline:** ********
**Equal Opportunity Statement:**
DTE Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are a motivated professional looking to make a significant impact in client service while enjoying the flexibility of remote work, we encourage you to apply for this exciting opportunity at DTE Energy!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
