**Job Title: Client Service Manager - Work From Home**
**Company: Lennar**
**Location: Houston, Texas, US**
**Job Type: Part-time**
**Seniority: Mid-to-Senior Level**
**Years of Experience: 6+**
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### Job Description:
Lennar, a leading homebuilder with a commitment to quality and customer satisfaction, is seeking a Client Service Manager to join our dynamic team. This is a part-time, work-from-home position, allowing you the flexibility to manage your schedule while delivering outstanding service to our clients. As a Client Service Manager, you will play a crucial role in enhancing the customer experience, addressing client needs, and promoting lasting relationships between clients and our organization.
### Key Responsibilities:
- **Client Relationship Management:** Establish and maintain productive relationships with clients through regular communication and follow-ups, ensuring their needs are met and issues are resolved promptly and efficiently.
- **Client Support & Issue Resolution:** Act as the primary point of contact for client inquiries and concerns. Use your resourcefulness to identify solutions, facilitate resolutions, and improve client satisfaction through proactive problem-solving.
- **Project Coordination:** Collaborate with cross-functional teams including sales, construction, and warranty departments to ensure all client-related projects are executed flawlessly and in a timely manner.
- **Performance Analytics:** Monitor and analyze client feedback and service metrics to develop actionable insights that drive improvements in service delivery and customer retention.
- **Training & Mentorship:** Provide training and support to entry-level client service representatives, fostering a culture of continuous learning and customer service excellence.
- **Reporting:** Generate regular reports outlining client service metrics, trends, and areas for improvement, providing management with a clear view of the client journey and service performance.
- **Best Practices Development:** Work collaboratively to develop and implement best practices and standard operating procedures for client service operations.
### Requirements:
**Educational Background:**
- Bachelor's degree in Business Administration, Hospitality, Communications, or a related field preferred.
**Experience:**
- Minimum of 6 years of experience in client services, customer support, or account management within a fast-paced environment. Experience in the homebuilding or real estate industry is a plus.
**Personality Traits:**
- **Adaptable:** Capable of adjusting to changing circumstances and priorities while maintaining a positive attitude.
- **Resourceful:** Skilled at leveraging available resources to solve problems and meet client needs effectively.
**Soft Skills:**
- **Emotional Intelligence:** Strong ability to empathize with clients, understand their emotions and motivations, and respond appropriately to foster trust and rapport.
- **Creativity:** Ability to think outside the box when developing solutions to client challenges and finding ways to enhance their overall experience with Lennar.
**Technical Skills:**
- Proficient in using CRM software and Microsoft Office Suite. Experience with project management tools is a plus.
- Strong organizational skills with the ability to manage multiple client accounts simultaneously.
**Work Environment and Benefits:**
- At Lennar, we prioritize employee well-being through health and wellness initiatives.
- **Benefits Include:** Joining bonus, travel and spending expenses, paid overtime.
### Application Process:
Interested candidates are encouraged to apply by the deadline of **October 17, 2024**.
### Equal Opportunity Statement:
Lennar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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We look forward to reviewing your application and potentially bringing you aboard our team at Lennar!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
