Client Service Specialist

Details of the offer

Who We Are EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world's first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.
We are seeking a personable and passionate Client Service Specialist to join our growing team.
Responsibilities Oversee the end-to-end customer lifecycle, ensuring a positive customer experience.Engage assigned customers proactively & maintain a regular cadence of communication.Develop customer success plans geared towards improving customer sentiment, service experience, product usage, & overall value realization.Maintain proper customer information hygiene for accurate reporting.Maintain client confidence and protect operations by keeping information confidential.Support incoming help requests from end users via telephone, email and helpdesk tickets.Track and record the problem-solving process and document actions taken until resolution.Deliver service and support to end-users via phone, email or live chat.Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.Follow standard processes and procedures and adhere to team KPIs for customer satisfaction & product adoption.Ensure fast resolution for issues while maintaining customer communication.All other tasks assigned by supervisor.Who YOU Are A clear, concise and accurate communicator who cares about brand integrity.Courteous and confident to ensure customer needs are quickly addressed.Meticulous about managing information appropriately and securely.An advocate for the needs of the customer to ensure timely team responsiveness.A problem solver who thrives on finding solutions efficiently and effectively.Willing to cooperate with others and work towards the success of the customer and team.Multi-tasker who can manage prioritization necessary to meet deadlines.Qualifications Minimum 2 years' experience in an external customer facing role.Minimum 2-years' experience in a coordinator role, working with cross-functional teams to meet deadlines.Confident and professional phone etiquette.Ability to speak and write clearly and accurately.Ability to work in a team environment.What We Offer The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development – designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include:
Health insurance (Single coverage 100% paid for by company).Dental and vision insurance.401K Plan (with aggressive company matching).Paid time off, plus paid holidays.Regular free breakfasts, lunches and snacks.Bicycles to ride around campus.Team BBQs and annual company Olympics.
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Job Function:

Requirements

Customer Service Representative

Be part of our journey As a global leader in specialty chemicals, we continue to succeed and strengthen our delivery of innovative, sustainable and high-perf...


Croda Singapore - New Jersey

Published 8 days ago

Amazon Customer Service - Work From Home $16-$35/Hr

No experience requited, hiring immediately, appy now.This position is a work from home position. You will not need to come into the office. No Experience Nee...


Amazon - New Jersey

Published 4 days ago

Wendy'S Crew Member $16-$35/Hr

No experience requited, hiring immediately, appy now.What you'll do Crew employees provide a level of customer service that exceeds our customer's expectatio...


Wendy'S - New Jersey

Published 4 days ago

Fedex - Retail Customer Service Associate $16-$35/Hr

No experience requited, hiring immediately, appy now.Full and part time postions available. We offer a flexible schedule, insurance benefits, and a fast pace...


Fedex - New Jersey

Published 4 days ago

Built at: 2024-11-21T22:30:35.154Z