Client Service Specialist - Work From Home

Job Description:

L-3 Communications is seeking a Client Service Specialist to join our team and work remotely from home in Los Angeles, California. The ideal candidate will be a motivated and adaptable individual with at least 3 years of experience in client service or a related field. As an Associate Level Client Service Specialist, you will be responsible for providing exceptional service to our clients, building strong relationships, and ensuring their needs are met.

Responsibilities:- Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner- Collaborate with various internal teams to coordinate client requests and resolve issues effectively- Proactively identify opportunities to upsell or cross-sell products and services to clients- Maintain detailed records of client interactions and transactions in the CRM system- Monitor client satisfaction levels and seek feedback to continuously improve service delivery- Assist in the development of client service strategies and initiatives to enhance overall client experience- Stay current on industry trends and competitor activities to provide valuable insights to clients

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 3+ years of experience in client service, account management, or a similar role- Excellent interpersonal and communication skills- Strong adaptability and critical thinking abilities- Proficiency in Microsoft Office Suite and CRM software- Ability to work independently and manage multiple priorities effectively

Personality Traits: Motivated, AdaptableSoft Skills: Adaptability, Critical Thinking

Benefits:- Gym membership- Paid Time Off (PTO)- Medical coverage

Working Environment:At L-3 Communications, we encourage a spirit of exploration and taking calculated risks for growth. We provide a supportive and inclusive work environment where employees are empowered to excel and make a difference.

Equal Opportunity Statement:L-3 Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 24, 2024

Join our team and help us deliver exceptional client service from the comfort of your own home!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.