**Job Title:** Client Service Specialist - Work from Home
**Company:** PepsiCo
**Location:** Seattle, Washington, US
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
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**Job Description:**
PepsiCo, a global leader in the food and beverage industry, is seeking a motivated and resilient Client Service Specialist to join our dynamic team. This part-time remote position is perfect for individuals eager to kickstart their careers while providing exceptional service to our valued clients. As a Client Service Specialist, your primary responsibility will be to assist customers, address inquiries, and resolve issues to ensure satisfaction and loyalty to PepsiCo products.
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**Key Responsibilities:**
1. **Client Interaction:**
- Serve as the primary point of contact for clients, handling incoming inquiries via phone, email, and chat.
- Maintain a positive, empathetic, and professional attitude toward clients at all times.
2. **Issue Resolution:**
- Gather and analyze client information to troubleshoot and resolve issues effectively.
- Document client interactions accurately in the customer relationship management (CRM) system.
3. **Product Knowledge:**
- Develop and maintain a comprehensive understanding of PepsiCo's product offerings to provide accurate information and recommendations.
- Stay updated on new product launches and company initiatives to communicate effectively with clients.
4. **Research & Reporting:**
- Conduct detailed research to answer client questions and resolve concerns promptly.
- Prepare and submit reports on client interactions, feedback, and trends to assist with continuous improvement initiatives.
5. **Collaboration:**
- Work closely with cross-functional teams, including sales, logistics, and marketing, to ensure seamless client service.
- Participate in team meetings and training sessions to enhance skills and knowledge.
6. **Exceed Standards:**
- Pursue excellence in every endeavor, striving to achieve and exceed client satisfaction targets.
- Set high standards for personal performance and contribute to the team's success.
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**Requirements:**
- **Education & Experience:**
- High school diploma required; bachelor's degree preferred.
- 1 year of experience in a customer service role or a related field.
- **Key Attributes:**
- Resilience in handling difficult situations and feedback.
- Hardworking attitude with a commitment to going the extra mile for clients.
- **Soft Skills:**
- Exceptional attention to detail, ensuring accuracy in communication and reporting.
- Strong research skills to provide clients with comprehensive and correct information.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using CRM software.
- Capable of leveraging technology to improve client interactions and service delivery.
- **Other Requirements:**
- Ability to work independently from a home office and manage time effectively.
- Flexibility to accommodate varying shifts, including evenings and weekends, as needed.
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**Benefits:**
- Comprehensive training and professional development programs.
- Opportunities for travel within the company.
- Paid sick leave to support your well-being.
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**Working Environment:**
At PepsiCo, we are committed to pursuing excellence in every endeavor and setting a high standard for achievement. As a Client Service Specialist, you will be part of a collaborative team that values hard work, innovation, and a genuine commitment to client satisfaction.
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**Application Deadline:**
Please submit your application by **September 29, 2024**.
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**Equal Opportunity Employer Statement:**
PepsiCo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences and are dedicated to providing reasonable accommodations in our recruiting process.
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Join us in shaping the future of PepsiCo and making a difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
