Client Service Coordinator – Critical Care/Neurology The Pet Emergency and Specialty Center of Marin (www.pescm.com) is looking for Full-Time Client Service Coordinators to join our Critical Care and Neurology Department! We have an immediate opening for a weekday schedule (Tuesday - Friday 8:00am to 6:30pm) with Saturdays/Sunday/Monday off. Both the Surgical and Neurology department schedule are the same.
About PESCM
PESCM, located in San Rafael, is the only 24/7 veterinary hospital in Marin County, with specialties in Internal Medicine, Surgery, Neurology, Cardiology, Urgent Care, Emergency, Radiology and Critical Care. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication and ourselves.
Why PESCM: We are not your typical veterinary hospital.
PESCM is run by managers who have been with the hospital for a decade or more, all promoted from within. We are former nurses and client service staff who understand what employees need, because we've been there ourselves: predictable schedules, regular time off, competitive pay, generous benefits, and a nurturing yet professional environment that fosters your growth and success.
We know the winning recipe is making a space for you to do good work and be part of the special kind of team unique to veterinary medicine, where the only way to combat compassion fatigue is to take care of each another.
About the Job
As a Client Service Coordinator in the Surgical/Neurology department, you will be responsible for client service as your top priority, including but not limited to
• Welcome our Oncology clients in a friendly, helpful and compassionate manner
• Serve as the liaison between clients and the Oncology technicians and doctors, relaying vital information about medical histories, concerns and questions
• Keeping Oncology clients informed of their pet's appointment journey from start to finish, from check in to discharge, including collecting records, medical histories, intake information, to creating and delivering estimates, collecting deposits, finalizing invoices, preparing medications and supplies for discharge, and delivering discharge information as appropriate
• Prepare and review medical records accurately and completely
• Educate and advise clients regarding PESCM's services and practices
• Process invoices and payments accurately • Assist with other administrative duties such as scanning, faxing, and emailing
• Assist with front desk coverage as neededAbout you
• Minimum of 1 year of experience working in a veterinary hospital setting strongly preferred, but extensive client service background without veterinary experience will be considered
• Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude are also a must
• Ability to multi-task in a chaotic environment with competing needs
• Ability to be compassionate at all times with upset and worried clients
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
• Positive outlook and ability to work well in a collaborative environment.
• Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
• Honesty, integrity, and a desire to learn and have fun!
Schedule: Tuesday - Friday 8:00am to 6:30pm, with Saturdays/Sunday/Monday off.
Salary: $20.00 - $25.00 an hour, based off experience
Benefits of working with us
We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices!
PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. Veritas does not currently sponsor applicants for work Visas, except for TN or E-3 Visa. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.