Client Success Associate

Details of the offer

The Opportunity At NextPatient, we're building the best technology healthcare has ever seen. Our team is nimble by design; we move fast and get things done. We're seeking ambitious, independent thinkers, ready to join our growing Client Success team and kick-start their careers in SaaS. This entry-level role is your launching pad — while you'll start with foundational client support, you'll quickly develop expertise in customer success and play a key role in our clients' journeys. If you're ready to take bold steps and make a direct impact, keep reading.
What You'll Do  Support clients. Monitor and respond to incoming support tickets, ensure clients' issues are resolved quickly and efficiently.
Become a product expert. Learn NextPatient's software inside and out, and help clients get the most out of our platform through training and troubleshooting.
Collaborate with account managers. Assist with onboarding new accounts, resolving technical issues, and configuring client acounts to meet their needs.
Assist with process improvement. Identify opportunities for product improvements, enhance documentation, and support the team in maintaining clients' regulatory requirements.
Expand your skill set. This is a learning-intensive role with the opportunity to develop skills in customer success, technical troubleshooting, and product management. As you grow, you'll be able to take on more responsibility.
We think you'll be an amazing fit for this position if your application demonstrates: 1-3 years of experience in a customer-facing, support, or technical role (ideal for those early in their career)
A college degree Strong problem-solving and communication skills, with the ability to listen, troubleshoot, and follow-up effectively
A sense of urgency and the ability to work independently and remotely
Healthcare experience is a plus but not required — what's more important is your ability and willingness to learn
A passion for learning and development — this is a role that will evolve as you do
Why NextPatient Imagine healthcare software that just works. Patient self-scheduling, automated waitlists, payments, digital check-in, recalls, and reminders — that's NextPatient. We free medical practice staff from busywork and keep their providers' schedules full so they can focus on what really matters: their patients. It's the future of healthcare, and it's here now. No more clunky software or endless phone tag. No more frustrated patients. Just a smooth, efficient patient experience. NextPatient is trusted by more than 6,000 medical providers across the country. A new appointment is booked every 2 seconds. Come be a part of a team that is changing the way healthcare works.
Competitive Compensation Full benefits (medical, dental, vision)
401(k) with company match
Flexible PTO
Extras Company trips for team building and relaxation – previous destinations include Park City, Miami, Las Vegas, and New York
If you're looking for a role where you can truly grow, make an impact, and build a long-term career with a thriving company, we'd love to hear from you.


Nominal Salary: To be agreed

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