About Our Client
The hiring company is looking for a Client Success Director - Strategic Accounts to join their Client Success team to support the largest enterprise accounts in the US. This role is responsible for bringing the company's unique capabilities, best practices, and digital transformation experience to meet the customer's business objectives.
Day in the Life
Work intensively with a select client portfolio to analyze needs and develop a strategy to reach client goals.
Ensure user engagement with the platform and drive overall customer satisfaction.
Strategically identify, plan, track and report on key performance indicators and engagement metrics.
Demonstrate insight into business issues and trends along with industry and customer implications.
Consult and deliver executive business reviews that provide individualized recommendations and best practices to each client.
Provide platform and product education sessions, best practices, training and demos. Align client use cases to specific product features and functions.
Ensure clients are consistently set up with the right configurations and strong foundational knowledge to optimize post-launch.
Build open communication channels with key client stakeholders.
Identify expansion opportunities to enhance clients' existing contracts.
Partner closely and collaborate with sales partners. Engage cross-functionally with various departments such as Technical Services, Product, Engineering, ProServ and Client Engagement to quickly address client needs.
Other duties as assigned.
Who You Are
Minimum 8-10 years' experience in client success, account management, SaaS, or consulting.
A successful track record of engagement with multiple customers and C-Level executives.
Attention to detail and the ability to prioritize, organize, and operate in a fast moving, entrepreneurial start-up environment.
Experience leading or implementing programs related to performance management, skills and competency mapping, talent acquisition, career pathing, learning and development or other similar talent management domains.
Ability to proactively drive meeting agendas and conversations with client executives that focus on strategic thought leadership such as use case planning, platform roadmap, engagement/adoption metrics, best practices on user engagement and admin enablement, tracking current projects and validating goals, etc.
Strong communication and presentation skills with the ability to examine, synthesize, and articulately present data to various stakeholders (customers and partners).
Demonstrated ability to work across all levels of a customer or partner organization.
Compensation and Benefits
The pay range for this role is $110,000 - $145,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.
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