**Job Title:** Client Support Assistant
**Company:** Office Depot
**Location:** Phoenix, Arizona, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Office Depot is seeking a passionate and driven Client Support Assistant to join our team in Phoenix, Arizona. This position is ideal for someone enthusiastic about providing exceptional customer service while engaging with various clients. As a Client Support Assistant, you will play a crucial role in ensuring our clients receive timely and effective support, enhancing their overall experience with Office Depot.
### **Key Responsibilities:**
1. **Client Assistance:**
- Serve as the first point of contact for client inquiries and support requests via phone, email, and in-person communications.
- Identify client needs and provide appropriate product and service information, ensuring a high level of customer satisfaction.
2. **Order Management:**
- Process client orders, returns, and exchanges accurately and efficiently.
- Coordinate with various departments to track orders and oversee timely delivery.
3. **Documentation and Record Keeping:**
- Maintain accurate records of client interactions and transactions in our customer relationship management (CRM) system.
- Prepare and manage reports as needed to assess client satisfaction and support service performance.
4. **Problem Resolution:**
- Handle client complaints and concerns with professionalism, working towards resolving issues quickly and effectively.
- Escalate complex issues to the Client Support Manager when necessary, while ensuring the client is kept informed.
5. **Collaboration:**
- Work closely with sales and marketing teams to provide feedback on client interactions and suggest improvements to services.
- Participate in team meetings to discuss client feedback and service improvements.
6. **Presentation of Services:**
- Assist in preparing and delivering presentations or training sessions to clients as needed, showcasing Office Depot's products and services.
7. **Time Management:**
- Prioritize tasks effectively to meet deadlines associated with client requests and internal processes.
- Demonstrate strong organizational skills to manage multiple client accounts simultaneously.
### **Requirements:**
- **Education:** High school diploma or equivalent; associate degree preferred.
- **Experience:** 1 year of prior experience in customer service or support roles.
- **Personality Traits:**
- Passionate about providing excellent customer support and fostering client relationships.
- Driven to achieve individual and team goals.
- **Soft Skills:**
- Strong presentation skills with the ability to engage and inform clients.
- Excellent time management skills to prioritize tasks and adapt to varying workloads.
- **Technical Skills:**
- Proficiency in using office software (e.g., Microsoft Office Suite, CRM systems).
- Ability to quickly learn new technologies and tools related to client support.
### **Benefits:**
- Employee discounts on Office Depot products and services.
- Visa sponsorship opportunities for eligible candidates.
- Coverage for travel and related spending expenses.
### **Working Environment:**
At Office Depot, we foster a culture of transparency and open dialogue, encouraging effective communication at all levels. We believe that inclusive and cooperative teamwork leads to greater achievements and client satisfaction.
### **Application Deadline:**
Please submit your application by **October 22, 2024**, to be considered for this exciting opportunity.
### **Equal Opportunity Statement:**
Office Depot is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
