Client Support Associate

Job Description:

Kabbage is seeking a Client Support Associate to join our team in Chicago, Illinois. As a Client Support Associate, you will be responsible for providing exceptional customer service to our clients and supporting them with their needs. This is a part-time position at the Associate Level, requiring at least 4 years of experience in a similar role.

Responsibilities:- Respond to client inquiries and provide timely and accurate information to support their needs- Assist clients with troubleshooting any issues, escalating issues as needed- Process client requests and transactions accurately and efficiently- Maintain client records and documentation in a thorough and organized manner- Collaborate with internal teams to address client issues and improve overall customer experience- Proactively identify opportunities to enhance client satisfaction and loyalty- Contribute to team meetings and initiatives to drive continuous improvement in customer service

Requirements:- Resourceful and motivated individual with a strong passion for helping others- Excellent analytical and planning skills to effectively manage client needs- At least 4 years of experience in customer service or a related field- Strong communication and interpersonal skills- Proficiency in Microsoft Office and CRM software- Ability to work independently and prioritize tasks effectively- Bachelor's degree in business, marketing, or a related field preferred

Benefits:- Remote work flexibility- Company-provided equipment- Parental leave- Opportunities for career advancement and professional development

Working Environment:At Kabbage, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and diversity, creating a dynamic and inclusive work environment where every employee has the opportunity to thrive and succeed.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement:Kabbage is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.