Client Support Manager

Job Description:

Seaboard is seeking a proactive and results-driven Client Support Manager to join our team in Indianapolis, Indiana. The ideal candidate will have at least 5 years of experience in client support or a related field, and will be passionate about providing excellent customer service. This is an Associate Level position with opportunities for growth within the company.

Responsibilities:- Manage a team of client support representatives, including hiring, training, and performance evaluations- Develop and implement strategies to improve client satisfaction and retention- Handle escalated client issues and provide timely resolutions- Analyze client feedback and data to identify trends and make recommendations for improvement- Collaborate with other departments to ensure a seamless client experience- Stay up-to-date on industry trends and best practices in client support

Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- At least 5 years of experience in client support or a similar role- Strong communication and interpersonal skills- Ability to work independently and make decisions with minimal supervision- Proven track record of innovation and implementing new ideas- Experience in people management and team leadership- Passion for providing exceptional customer service

Personality Traits:- Passionate about delivering top-notch client support- Independent and self-motivated to drive results

Soft Skills:- Innovative thinker with a creative mindset- Excellent people management skills

Benefits:- Training and professional development opportunities- Retirement plan options- Gym membership benefits

Working Environment:- Embrace a culture that challenges norms and encourages bold thinking- Collaborative and supportive team environment

Deadline to Apply: July 16, 2024

Equal Opportunity Statement:Seaboard is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or veteran status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.