Job Description:
NetApp is seeking a talented and experienced Client Support Manager for our San Diego, California office. This part-time position is ideal for a candidate with 8 years of experience in client support and a mid-to-senior level of seniority. We are looking for a resilient and driven individual who can thrive in a fast-paced environment and provide exceptional support to our clients.
Responsibilities:
- Develop and maintain strong relationships with clients, serving as the main point of contact for all support-related inquiries
- Resolve client issues and concerns in a timely and efficient manner, ensuring high levels of customer satisfaction
- Collaborate with internal teams to address client needs and provide solutions that meet their requirements
- Conduct regular client meetings to review support performance, gather feedback, and identify areas for improvement
- Develop and implement support strategies to enhance the overall client experience and drive business growth
- Analyze support data and metrics to track performance and identify trends that can be used to improve support processes
- Stay up-to-date on industry trends and best practices in client support to continuously improve our services
Requirements:
- 8 years of experience in client support or a related field
- Proven track record of building and maintaining strong client relationships
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Innovation mindset and willingness to adapt to changing client needs
- Bachelor's degree in Business, Marketing, or a related field (preferred)
Benefits:
- Profit sharing opportunities
- Remote work flexibility
- Medical coverage for employees
Working Environment:
At NetApp, we strive to nurture an entrepreneurial atmosphere, even within an established organization. Our employees are encouraged to think outside the box, take risks, and innovate to drive success.
Deadline to Apply:
July 15, 2024
Equal Opportunity Statement:
NetApp is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
