Client Support Manager

Job Description:

Mattel is seeking a highly motivated and experienced Client Support Manager to join our team in Seattle, Washington. As a part-time Client Support Manager at Mattel, you will be responsible for providing top-notch support to our clients and ensuring their satisfaction with our products and services.

Responsibilities:
- Building and maintaining strong relationships with clients to understand their needs and ensure their satisfaction
- Providing timely and efficient responses to client inquiries and issues
- Collaborating with internal teams to address client needs and deliver solutions
- Monitoring client accounts and identifying opportunities for upselling and cross-selling
- Conducting regular check-ins with clients to gather feedback and assess their satisfaction
- Analyzing client data and trends to identify opportunities for improvement
- Developing and implementing client retention strategies to ensure long-term partnerships
- Creating reports and presentations to update key stakeholders on client status and performance
- Representing the company at client meetings and events

Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- 6+ years of experience in client support or account management
- Strong interpersonal and communication skills
- Independent and resourceful with the ability to work effectively in a fast-paced environment
- Excellent analytical skills and attention to detail
- Proven track record of building and maintaining client relationships
- Proficiency in Microsoft Office Suite and CRM software
- Ability to effectively manage time and prioritize tasks

Benefits:
- Training & professional development opportunities
- Gym membership
- Company equipment provided
- Cultivate a sense of ownership and responsibility at every level

Deadline to apply: July 15, 2024

Equal Opportunity Statement:
Mattel is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.