Client Support Manager - Work From Home

Job Description:

United Technologies is seeking a motivated and experienced Client Support Manager to work remotely from Charlotte, North Carolina. As a Client Support Manager, you will be responsible for managing client relationships, providing exceptional customer support, and ensuring the overall satisfaction of our clients.

Responsibilities:
- Develop and maintain strong relationships with clients
- Act as the main point of contact for client inquiries and issues
- Provide ongoing support to clients, including troubleshooting technical issues and resolving customer complaints
- Collaborate with internal teams to ensure timely and seamless delivery of services
- Monitor client satisfaction and identify areas for improvement
- Develop and implement strategies to increase client retention and loyalty
- Analyze client feedback and data to identify trends and make recommendations for improvement
- Train and mentor junior client support staff
- Stay up-to-date on industry trends and best practices in client support

Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 6 years of experience in client support or a similar role
- Strong communication and interpersonal skills
- Proven track record of building and maintaining client relationships
- Ability to work effectively in a remote setting
- Resourceful and driven mindset
- Leadership abilities and attention to detail
- Ability to prioritize multiple tasks and meet deadlines
- Experience with CRM software is a plus

Benefits:
- Joining Bonus
- Medical coverage
- Travel opportunities
- Opportunities for professional development and growth

Working Environment:
At United Technologies, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse workforce leads to better innovation and creativity.

Equal Opportunity Statement:
United Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.