**Job Title: Client Support Manager - Work from Home**
**Company: NextEra Energy**
**Location: Dallas, Texas, US**
**Job Type: Part-Time**
**Seniority: Mid-to-Senior Level**
**Years of Experience: 7**
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### **Job Description:**
NextEra Energy, a leader in sustainable energy solutions, is seeking a highly motivated and experienced Client Support Manager to join our remote team. This part-time role is ideal for an individual who thrives in a dynamic work environment and is passionate about delivering exceptional client service. As a Client Support Manager, you will play a critical role in ensuring client satisfaction and fostering long-term relationships with our customers.
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### **Key Responsibilities:**
- **Client Relationship Management:**
Develop and maintain strong relationships with key clients, understanding their needs and expectations to enhance service delivery and ensure long-term retention.
- **Support Strategy Development:**
Design and implement strategies to enhance client support initiatives, focusing on increasing efficiency, client satisfaction, and overall service experience.
- **Issue Resolution:**
Act as the primary point of contact for escalated client issues, addressing and resolving concerns promptly through effective problem-solving and conflict resolution techniques.
- **Performance Metrics:**
Monitor and analyze client support metrics to identify trends and areas for improvement, providing regular reports and actionable recommendations to senior management.
- **Collaboration with Cross-Functional Teams:**
Collaborate closely with sales, marketing, and product development teams to ensure alignment of client support with company objectives and to drive new initiatives that meet client needs.
- **Training and Development:**
Select, mentor, and train junior support team members in best practices, ensuring that the team maintains high levels of expertise and performance.
- **Continuous Improvement Initiatives:**
Proactively identify process gaps and potential areas for enhancement, leading continuous improvement projects that align with company goals.
- **Client Feedback Integration:**
Facilitate regular feedback sessions with clients to understand their experience and incorporate their suggestions into service improvements.
- **Communication and Reporting:**
Prepare and present reports on client support activities, outcomes, and project updates to management and stakeholders to keep them informed of progress and results.
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### **Requirements:**
**Education:**
- Bachelor's degree in Business Administration, Communications, or a related field.
**Experience:**
- Minimum of 7 years of experience in client support or related fields, ideally with a focus on the energy sector or a fast-paced, technology-driven environment.
**Personality Traits:**
- **Driven:** A proactive approach to seeking out new opportunities and a personal drive to meet and exceed targets.
- **Energetic:** An enthusiastic presence that inspires confidence and fosters positive relationships with clients and team members.
**Soft Skills:**
- **Creativity:** Ability to think outside the box and develop innovative solutions to client challenges.
- **Analytical Skills:** Strong analytical capabilities to assess data, identify trends, and make informed decisions.
**Technical Skills:**
- Proficient in customer relationship management (CRM) software and other relevant tools.
- Strong familiarity with Microsoft Office Suite and communication platforms.
**Additional Requirements:**
- Ability to work independently and manage time effectively while working from home.
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
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### **Benefits:**
- Visa sponsorship for qualified candidates.
- Profit-sharing opportunities.
- Comprehensive life insurance coverage.
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### **Working Environment:**
Join a team that thrives in an environment that embraces and navigates change seamlessly. We are looking for individuals who are adaptable and ready to take on challenges in a remote setting.
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### **Application Deadline:**
Please submit your application by **October 19, 2024**.
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**Equal Opportunity Statement:**
NextEra Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
