**Job Title:** Client Support Officer - Remote Work
**Company:** Yum Brands
**Location:** Phoenix, Arizona, US
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
**Deadline to Apply:** ********
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### **Job Description**
As a Client Support Officer at Yum Brands, you will play a crucial role in providing exceptional service to our clients while working remotely. This position requires a client-centric mindset, critical thinking capabilities, and a strong dedication to problem-solving in a fast-paced environment. Your ability to communicate effectively and work collaboratively within the team is key to fostering long-lasting relationships with our clients and ensuring their satisfaction.
### **Key Responsibilities**
- **Client Interaction:** Engage with clients via phone, email, and chat to address their questions, concerns, and service requests promptly and professionally.
- **Troubleshooting:** Identify and resolve client issues by conducting thorough investigations, troubleshooting problems, and providing tailored solutions to enhance customer satisfaction.
- **Documentation:** Maintain detailed records of client interactions and issues in our customer relationship management (CRM) system, ensuring accuracy and adherence to company standards.
- **Collaboration:** Work closely with team members and other departments to ensure consistent information flow and to provide clients with timely updates regarding their inquiries.
- **Training and Development:** Actively participate in training sessions and workshops to stay current on product knowledge, service offerings, and best practices in client support.
- **Feedback Loop:** Gather client feedback regarding their experience and collaborate with the management team to implement improvements to our services.
- **Presentation:** Prepare and present reports on client feedback trends and service performance to the management team, highlighting areas for improvement and showcasing successful initiatives.
- **Continuous Improvement:** Proactively identify and suggest improvements to enhance service delivery, reduce issue resolution times, and create a more efficient workflow.
### **Requirements**
#### **Experience & Education:**
- Minimum of 2 years of experience in a customer support or client-facing role, preferably in a fast-paced or service-oriented industry.
- High school diploma required; an associate degree or higher in a relevant field preferred.
#### **Skills & Competencies:**
- **Driven:** A self-motivated individual with a strong passion for delivering excellent service and continuously improving processes.
- **Passionate:** A genuine enthusiasm for helping clients and a deep understanding of the value of customer satisfaction.
- **Soft Skills:** Strong cooperation and teamwork skills; ability to effectively collaborate with various stakeholders. Excellent presentation skills to communicate findings and recommendations clearly and compellingly.
- **Technical Proficiency:** Familiarity with CRM software and customer support tools (experience with ticketing systems is a plus). IT literacy and proficiency in Microsoft Office Suite.
### **Working Environment**
You will be part of a dynamic workplace that values teamwork, fosters innovation, and thrives on shared success. Our remote work environment provides flexibility while encouraging collaboration, open communication, and a strong sense of community.
### **Benefits**
- Employee discounts at Yum Brands restaurants.
- Gym membership to support your wellness and fitness goals.
- Medical coverage to ensure you and your family are well taken care of.
### **Equal Opportunity Statement**
Yum Brands is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals from all backgrounds to apply.
If you're ready to take the next step in your career and join a team that is dedicated to excellence, we invite you to apply by the deadline of September 29, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
