Remote Client Support Representative Shift: 2PM-10PM (PST) - Saturday-Wednesday
Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients' online presence.
About the Job We need an intelligent, hard-working, organized individual to join our client support team. Please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX.
Responsibilities Providing advanced sign-up support, account management support, product troubleshooting, functionality and feature support, handling general compliance- and policy-related support items, and general support workload items. Assisting in the optimal delivery of tier-1/2/3 support services, including general account support, basic product functionality and feature support, basic account sign-up assistance, and compliance. Provide support services that seek to surpass the expectations of our customers by prioritizing their needs and empathizing with their frustrations. Ensuring that all escalations are managed in a way that ensures a positive experience for our clients. Exceptional written and verbal communication skills, with a strong ability to convey information effectively and professionally. Facilitate the execution of our compliance obligations. Minimum Qualifications and Requirements: 6+ months of customer support-based experience. Outstanding communication and interpersonal skills. Strong typing skills. Excellent critical thinking and problem-solving abilities. Applicants must be comfortable with working around adult content. Compensation will include hourly pay. Full benefits package including health/dental/vision and an attractive 401K plan.
We will consider qualified applicants with a criminal background.
Principals ONLY!
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