**Job Title:** Client Support Specialist
**Company:** TravelCenters of America
**Location:** Phoenix, Arizona, US
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
**About Us:**
TravelCenters of America (TA) is the leading full-service travel center operator in the United States. We provide essential services to travelers and truck drivers across the country. Our mission is to enhance the travel experience by offering high-quality services, products, and support. We pride ourselves on fostering a culture of diversity and inclusivity, ensuring every team member feels valued and empowered.
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**Job Description:**
We are seeking a motivated and driven **Client Support Specialist** to join our dynamic team in Phoenix, Arizona. This part-time role will be pivotal in ensuring our clients receive top-notch support and services, ultimately contributing to the overall client satisfaction and loyalty to TravelCenters of America. As a Client Support Specialist, you will be the primary point of contact for our clients, providing assistance, information, and solutions to their inquiries.
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**Key Responsibilities:**
- **Client Communication:** Serve as the primary point of contact for clients via phone, email, and in-person interactions, addressing inquiries, resolving issues, and providing information about our services and products.
- **Problem Resolution:** Collaborate with various departments to troubleshoot and resolve client issues promptly, leveraging problem-solving skills to ensure client satisfaction.
- **Client Relationship Management:** Foster strong relationships with clients, understanding their needs and preferences to enhance their travel experience.
- **Documentation and Reporting:** Maintain accurate records of client interactions and feedback in our CRM system to track client activities and identify improvement areas.
- **Training and Support:** Assist in training and onboarding new team members on client service standards and tools, preparing materials to elevate the overall service level.
- **Innovation Solicitation:** Actively seek and propose innovative ideas to improve client support processes and enhance service offerings, ensuring we remain aligned with industry standards.
- **Feedback Collection:** Gather feedback from clients to build insights for service improvement and relay findings to the management team for actionable strategies.
- **Cultural Advocate:** Participate in initiatives that promote diversity, inclusion, and a sense of belonging within the workplace.
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**Requirements:**
**Educational and Professional Experience:**
- Bachelor's degree in Business Administration, Communications, or a related field (preferred).
- Minimum of 3 years of experience in a client support or customer service role.
- Familiarity with CRM software and ticketing systems.
**Personality Traits:**
- **Driven:** A strong commitment to achieving personal and team goals.
- **Motivated:** A self-starter who welcomes challenges and seeks continuous learning opportunities.
**Soft Skills:**
- **People Management:** Excellent interpersonal skills with the ability to build rapport with clients and colleagues.
- **Innovation:** Creative thinker who can propose and implement effective solutions to improve processes and client experiences.
**Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to quickly learn new software tools.
- Strong typing and communication skills, with attention to detail in all client interactions.
**Additional Skills:**
- Ability to work independently and as part of a team in a flexible remote work environment.
- Excellent organizational skills and the ability to manage multiple tasks and priorities effectively.
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**Benefits:**
- Travel & spending expenses covered to enhance work-life balance.
- Remote work flexibility to support a positive work environment.
- Paid sick leave to prioritize your health and well-being.
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**Working Environment:**
At TravelCenters of America, we are committed to creating a workplace that embraces diversity and fosters inclusivity. We believe that a culture of belonging drives innovation and improves overall satisfaction. Join us in cultivating an environment where everyone's voice is valued.
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**Application Deadline:**
Please submit your application by **October 13, 2024**.
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**Equal Opportunity Statement:**
TravelCenters of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
