Client Support Specialist

Responsibilities:

- Provide exceptional customer service and support to clients through various channels including phone, email, and chat- Address client inquiries, resolve issues, and escalate complex problems to the appropriate teams- Collaborate with internal teams to ensure timely and accurate resolution of client issues- Maintain accurate and detailed records of client interactions and transactions- Stay up to date on product knowledge and industry trends to provide accurate information to clients- Assist in client onboarding and training to ensure successful implementation of products and services- Proactively identify opportunities to improve processes and enhance the client experience- Contribute to the development of training materials and knowledge resources for clients

Requirements:

- Bachelor's degree in business, communication, or a related field- Strong communication and interpersonal skills- Ability to adapt to a fast-paced and changing environment- Passion for helping clients and delivering excellent service- Ability to work well in a team and independently- Strong project management skills- Proficiency in Microsoft Office applications- Ability to prioritize and manage multiple tasks effectively- Previous customer service experience is a plus

Benefits:

- Disability insurance- Remote work flexibility- Gym membership- Opportunities for career growth and development

Equal Opportunity Statement:

Lincoln National is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination based on race, gender, religion, sexual orientation, age, disability, or any other protected status is not tolerated. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.