333 South Desplaines Street, Chicago, IL 60661
Full-time
Job Details Clinic Director
About Kindbody
Kindbody is the leading fertility clinic network and global family-building benefits provider for employers offering the full spectrum of reproductive care from preconception to postpartum through menopause.
Kindbody is the trusted fertility benefits provider for 132 leading employers, covering almost 2.9 million lives.
About the Role
As an experienced Clinic Director, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration.
This role is a full-time position and is based out of our clinic.
Responsibilities Oversee practice and clinical team members to ensure they are meeting their day-to-day responsibilities.
Provide regular feedback and reviews.
Track KPIs and deliverables.
Coordinate team meetings and oversee takeaways.
Serve as the liaison between team members and the physicians and lab team.
Perform hiring procedures for all clinic staff.
Oversee the onboarding program for the team members.
Responsible for managing all internal staff escalations.
Work with Operations leadership to address all patient questions, complaints, and feedback.
Work with the Operations leadership team and Finance team to ensure overhead and cost of goods and services are in line with budget.
Approve and ensure all purchase orders are in line with budget.
Execute patient conversion lists for specific markets.
Update and maintain the Anticipated List for accurate forecasting.
Coordinate clinic staff schedules.
Manage the schedule of per-diem and temp employees, if applicable.
Oversee time cards, PTO, and leave requests for the clinic.
Manage procedural scheduling for all OR cases.
Coordinate provider cross-regional coverage.
Troubleshoot scheduling issues.
Address customer billing & insurance questions.
Ensure all copays, patient responsibilities, and outstanding balances are collected.
Report KPIs weekly.
Assist with business improvement and marketing efforts.
Manage clinic P&L in alignment with company goals.
Monitor clinic activities for compliance with health industry regulations.
Oversee facilities and maintenance issues.
Manage annual retraining of SOPs as necessary.
Responsible for the management and tracking of provider licensing and credentialing.
Manage all RN BLS renewals.
Establish a compassionate environment by providing emotional and psychological support to patients and their families.
Support and promote excellence in customer service.
Who You Are 3+ years of managerial experience.
Bachelor's of Science or clinical background is a plus.
Experienced in EMR and G-Suite.
Experience in women's health and fertility is a plus.
Strong communication skills & a team player.
Detail-oriented.
Exemplifies strong customer service skills and professionalism.
Perks and Benefits Compensation Range: [insert range based on tier].
Kindbody values our employees and is committed to providing a number of affordable and valuable health and wellness benefits to our full-time employees, such as paid vacation and sick time; medical, dental, and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave; 401k plans; and two free cycles of IVF/IUI or egg freezing.
Job Type Full-time
Schedule Day shift
Monday to Friday
Experience Management: 3 years (Preferred)
Fertility & Andrology care: 1 year (Required)
Ability to Commute Chicago, IL 60661 (Required)
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