Position Summary
Provides safe efficient age specific clinical, reception, communication and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.
Essential FunctionsMaintains the patient record (in written and/or electronic format.
Competency 7Facilitates communication and efficient unit/department operations.
Competency 5, 6Orders supplies.
Competency 5Demonstrates knowledge and use of available resources and communication tools.
Competency 7Maintains awareness and control of reception desk and surrounding area.
Competency 5,6Initiates and maintains positive relationships and professional demeanor with patients, customers and coworkers.
Competency 1 & 2Takes responsibility for self -development and supports a learning environment.
Competency 3Displays commitment to the mission of the hospital and its values.
Competency 4Required For All JobsPerforms other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications: QualificationsEducationHigh School Equivalent / GED Required Work Experience1+ years Of experience in a clinical setting with secretarial experience Required or 1+ years Experience in secretarial work Required Knowledge, Skills, & Abilities Demonstrates strong interpersonal skills and excellent communication skills both written and verbal, as well as, exhibiting strong organizational skills and work ethic.
Required Ability to complete tasks with minimal supervision.
Required Ability to de-escalate tense situations in a calm and constructive manner.
Good oral and written communication skills Required Proficient computer needs with the ability to grow and adapt to new technologies.
Required Physical DemandsStanding Occasionally Walking Occasionally Sitting Constantly Lifting Rarely 20 lbs Carrying Rarely 20 lbs Pushing Rarely 20 lbs Pulling Rarely 20 lbs Climbing Rarely 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently recblid ddkd1pp477phluttw78nif89rn6grb