NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health, and primary care services to our patients. With services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia, and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results, and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners, and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within high access healthcare.
What we are looking for NextCare Urgent Care is looking for a Clinical Care Specialist Lead to be part of our urgent care team. Location Join our team in Tucson, AZ.
Responsibilities The role of the Clinical Care Specialist Lead will involve regularly leading a team of Clinic Care Specialists working in our urgent care clinics. Under the direct supervision of the Clinical Manager, the Team Lead position will train new clinic staff and serve as the point person for job questions pertaining to the back office clinic staff duties.
Duties include daily oversight of back office staff, monitoring and tracking clinic staff performance ensuring all back office job functions are initiated and completed. The team lead will work closely with the Clinic Manager to help the team maintain clinical best practices and integrity while providing services to clients in a timely and professional manner.
Under the direct supervision of the Clinical Manager, the Team Lead trains new staff and serves as the point person for procedural questions related to a specific program and provides support to clinical staff. Troubleshoots patient complaints, equipment failures, and systematic problems stemming from the back office. This position is required to work clinic shifts to maintain back office knowledge and skills.
How you will make an impact The Clinical Care Specialist Lead supports the organization by leading the team and ensuring the clinical staff is providing excellent standards of care.
Essential Education, Experience, and Skills: Employed in ArizonaEducation:Minimum of high school diploma or equivalent; andCompletion of an Approved Medical Assistant Training Program; or
a. a medical assisting program accredited by The Commission on Accreditation of Allied Health; or
b. a medical assisting program accredited by The Accrediting Bureau of Health Education Schools (ABHES); or
c. a medical assisting program accredited by an accrediting agency recognized by the United States Department of Education; or
d. a training program offered by a Medical Doctor that meets or exceeds the requirements of an accredited program.3. Completion of an unapproved medical assistant training program and passage of the medical assistant examination administered by either the American Association of Medical Assistants or the American Medical Technologist.
The above requirements do not apply to any person who before 2/2/00: a. Completed an unapproved medical assistant training program and was employed as a medical assistant after program completion; or
b. Was directly supervised by the same physician group, or physician assistant for a minimum of 2000 hours; or
c. Completed a United States Armed Forces medical services training program. Employed in Colorado, Kansas, Missouri, New Mexico, North Carolina, Oklahoma, Texas, Virginia, Wyoming Education:Minimum of high school diploma or equivalent; andCompletion of an Approved Medical Assistant Training Program; or
a. a medical assisting program accredited by The Commission on Accreditation of Allied Health; or
b. a medical assisting program accredited by The Accrediting Bureau of Health Education Schools (ABHES); ora medical assisting program accredited by any accrediting agency recognized by the United States Department of Education; ora training program offered by a Medical Doctor that meets or exceeds the requirements of an accredited program.Completion of an unapproved medical assistant training program and passage of the medical assistant examination administered by either the American Association of Medical Assistants or the American Medical Technologists;orOne year experience working as a medical assistant or other similar healthcare role;orCompletion of a United States Armed Forces medical services training program;orCompletion of a program comparable to a medical assisting program.Certification (applies to all states employed):
Current healthcare professional level CPR certification issued by American Heart Association, American Red Cross, American Safety Health Institute, or National Safety Council.
Valued But Not Required Education, Experience, and Skills: Experience: Three recent years previous back office experience in a medical office, urgent care, or emergency department. Supervision of medical staff.
Skills: Strong Interpersonal Communication Skills.
Training: Customer Service Training.
NextCare offers full-time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long-term disability, short-term disability, employee assistance program, critical illness, accident, legal, identity theft, and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Equal Opportunity Statement NextCare Urgent Care is an Equal Opportunity Employer.
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