Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360, Guardant360 CDx, Guardant360 TissueNext, Guardant360 Response, and GuardantOMNI tests for advanced stage cancer patients, and Guardant Reveal for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield test, aims to address the needs of individuals eligible for cancer screening.
Job DescriptionThe Clinical Trial Associate II is responsible for providing support to Guardant Health customers, Guardant Health Clinical Laboratory, Clinical Development and Alliance Management. The Clinical Trial Associate II must be familiar with clinical trials in a support setting. The Clinical Trial Operations department's mission is to provide white glove service to our Guardant Health customers through compassion, collaboration, and resourcefulness. They are responsible for answering all external inquiries, educating customers, obtaining missing or discrepant information, capturing customer feedback and support clinical trial order processing.
Essential Duties and Responsibilities: Work with multiple departments on logistics of setting up a new trial.Enter all new study site information into Salesforce.com and LIMS.Respond to inquiries regarding clinical trial orders and escalate as needed.Review and adhere to clinical trial protocols.Ensure clinical trial sites are following the study protocols for submission of specimens for Guardant Health testing.Ability to understand Guardant Health's technology, sample testing time & reporting procedures.Work with the Clinical Trial Managers to educate and train study sites as needed.Contact physicians and other medical personnel to obtain missing information required to complete the order entry process.Assist in training new employees on the clinical trial process.Assist the Clinical Trial Manager on testing new or enhanced software programs.Adhere to Standard Operating Procedures (SOP's) pertaining to Client Services requirements.Assist CTA's with telephone, email messages and web inquiries from customers (internal & external).Additional administrative duties as needed.QualificationsExperience & Skills: Strong planning and organizational skills, attention to detail, and the ability to work to deadlines.Self-motivated, focused and team player.Excellent interpersonal skills and ability to develop cross-functional business relationships at all levels.Ability to react appropriately to changing work demands (troubleshooting as needed).Excellent communication skills, verbal and written.Flexibility with respect to working hours based on operational need.Prior experience working with clinical trials preferred.Ability to work in both an office and laboratory (noise, fumes and biohazard materials) setting.Education: Bachelor of Arts or Science in Biomedical Laboratory Science, Clinical Science, or related field preferred.Salesforce.com experience.Experience in Microsoft applications, Outlook and Word required.Work Environment: Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Additional InformationHybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
The US hourly range for this full-time position is $20.91 to $28.22. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).
For positions based in Palo Alto, CA or Redwood City, CA, the hourly range for this full-time position is $26.15 to $35.28. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity.
Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.
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