Design and develop local area networks (LAN) and wide-area networks (WAN), and facilitate network implementation.
Design and develop local area networks (LAN) and wide-area networks (WAN), and facilitate network implementation.
Create network design documentation and collaborates with cross functional teams to facilitate the deployment and development of data centers or network sites.
Test, analyze, and validate network designs, hardware, and telemetry data to identify issues.
Develop, utilize, or advocate for the adoption of automated testing and validation procedures.
Suggest improvements to network devices, firmware, or configurations to increase efficiency, improve performance, reduce operational burden, minimize human error, and prevent bugs or service interruptions.
Act as the first point of contact for identifying, triaging, and resolving low to medium-risk severity incidents within defined service level agreements (SLAs).
Utilize troubleshooting techniques and established procedures to quickly diagnose and address issues, ensuring minimal impact on operations.
Involved in triaging difficult routing issues and responsible for restoring networking services quickly.
Collaborate with Tier-2 support teams to escalate and resolve issues as needed.
Work with external partners such as ISPs or our customers for maintenance needs and troubleshooting activities.
Coordinate with on-site technicians to execute fiber maintenance activities safely and efficiently.
Follow standard SOPs/MOPs during maintenances to minimize downtime and ensure the integrity of the network infrastructure.
Assist in the replacement of network hardware, including routers, line cards and other components.
Follow established procedures and protocols to safely and accurately replace hardware, minimizing disruptions to network services.
Active engagement in continual monitoring of network systems to swiftly detect and effectively resolve any alerts or anomalies arising, ensuring uninterrupted network functionality and operational efficiency.
Maintain accurate documentation of incidents, resolutions, and maintenance activities.
Telecommute work permitted 50% or more (but not 100%) within the same geographic area as assigned Microsoft office location.
Minimum Requirements: EDUCATION REQUIREMENT: Master's degree or foreign equivalent degree in Electrical Engineering, Software Engineering, Computer Engineering, or related.
EXPERIENCE REQUIREMENT: Two (2) years of experience troubleshooting network technologies.
SPECIFIC SKILLS REQUIREMENTS: This position also requires 24 months of experience in: Network Routing; also requires 12 months of experience in: WAN; and also requires 6 months of experience in each of the following: Wireshark; Process Optimization; Python; BGP (Border Gateway Protocol - routing protocol); and MPLS (Network routing technology).
Pay Range and Benefits Information: The offered base pay range for this specific position (Job Code: TSSKS18604), in Redmond, WA, is $141,606 to $171,606.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets.
Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
Base pay ranges are reviewed and typically updated each year.
Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus, and stock.
These awards are allocated based on individual performance.
In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the term