Businessolver is currently pipelining talent for FUTURE needs and looking for Processing Specialists.
We are on the hunt for COBRA, Direct Billing, Verification and/or Other Processing experienced professionals who are looking to continue their career with an innovative and growing company.
The successful candidate will possess a strong desire to put their talents to use delighting clients and building a foundation for individual growth, maximizing your talents.
We are seeking passionate individuals with a strong drive to deliver delight to our clients.
The Gig:
* Review all incoming documentation and determine eligibility for coverage elections
* Process elections and enroll members in coverage
* Respond accurately and thoroughly to questions and document transaction detail accordingly
* Process COBRA, Direct Bill, Retiree and LOA enrollments, subsidies, etc.
in a productivity and quality driven structure
* Comply with all IRS regulatory requirements regarding processing procedures and eligibility practices
* Must be a resourceful and creative problem solver.
Ability to anticipate/identify areas of concern or risk.
* Take accountability for entire process from receipt of work to resolution and closure
* Work under general supervision following established procedures
* Ensures sensitive information remains confidential and adheres to company guidelines
* Regular attendance, punctuality, and schedule adherence are required
* Performs other duties as assigned
What you need to make the cut:
* Bachelor's degree or equivalent business experience
* Experience with COBRA Administration, Verification Services, LOA, Retiree Services, and Document Fulfillment a significant plus
* Can self-start and maintain a positive, upbeat attitude
* Keen attention to detail and high accuracy on processing information
* Dedication to providing exceptional customer service for both internal and external partners
* A thorough understanding and adherence to information confidentiality
* Flexibility - on this team, we roll up our sleeves and help out where help is needed and ability to adapt to change
* Proficiency in the use of Microsoft Office Products (especially Excel and Word) or similar products and ability to use Windows and Internet web-browsing applications
* Strong written and oral communications (email/phone)
* Competitive, team player who strives for excellence
* Proven customer service experience with excellent phone etiquette and communication skills
* Benefit Administration experience / life and health license a plus
The pay range for this position is $15.00 to $22.00 per hour (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).