Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every homeowner truly deserves. Gunner is #793 of Inc. 5000 fastest growing private companies and most recently, our online roofing platform was named a winner of the Good Housekeeping's 2023 Home Renovation Awards! As such, we're expanding nationally and looking for a Collections Specialist based out of our New Jersey office. **Scroll down for our benefits and compensation package!**` We are looking for individuals who exude confidence, enthusiasm, and are highly skilled at communicating, so you can build rapport with customers while presenting our company's vision. If you have a passion for customer service, excellent organizational skills, and the ability to work efficiently both independently and as part of a team, this may be the perfect fit for you.
??As a Collections Specialist at Gunner, you will oversee the management of outstanding invoices and collections for our home improvement projects, ensuring payments are made promptly and client relationships are well maintained. You will collaborate closely with the Operations and Accounting teams to monitor accounts receivable, resolve payment discrepancies, and help maintain positive customer experiences.
Requirements What you will do: Establish and maintain strong client relationships to ensure payments are made on time and handle any payment disputes efficiently. Prepare and send invoices to clients, ensuring full alignment with contract terms and project details. Send reminders and follow up on overdue invoices to keep collections on track. Monitor accounts receivable aging reports and prioritize collections efforts based on urgency. Managing the firm's lending options to facilitate client payments and ensure they are made on time. Collaborate with project managers and accounting to ensure accurate billing and smooth payment processing. Provide regular updates on account status and maintain detailed records of all communications. What you will bring: At least 3 years of debt collections experience, preferably in construction, home improvement, or a related industry. Strong organizational and time management skills with the ability to multitask and meet deadlines. Excellent communication and interpersonal skills, with the ability to maintain positive client relationships. Proficiency in MS Office, especially Excel (Intermediate level). Experience with QuickBooks Online, Monday.com and HubSpot CRM is a plus. Benefits: An unmatched company culture! Base Salary: $52,500 401K Retirement Plan: After 6 months, with company match Healthcare: United Healthcare (Health, Dental & Vision) with company contribution (after 60 days) Vacation: Unlimited PTO Plan (after 60 days of employment) Technology: Company iPhone and MacBook Gunner is committed to hiring a diverse and talented workforce. Join our team and help us continue to innovate and deliver exceptional service to our customers!