Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We're looking for friendly, professional, and motivated Collections Supervisor to join our Government Collections team. If you're looking for a company that embraces the principles of respect, excellence, accountability, and diversity, please apply with us today! The Collections Supervisor is responsible for overseeing the day-to-day collection activities for the government collections group. Schedule: Must be available for shifts during hours of business operations – 7:00am to 8:00pm Monday through Friday, and 8:00am to 2:00pm Saturday Salary: $45,000 to $47,000 annually, plus bonus plan of up to $1,500 per month, dependent on performance Location: must reside a commutable distance from Downtown Chicago and able to come into the office Additional Compensation and Benefits: At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer each employee the following benefits: Medical and Dental insurances from premium providers 401K with matching Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance Tuition Reimbursement Paid Time Off Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. DAY TO DAY Manage team by walking around the call center, managing via Microsoft Teams, and assisting employees and spending quality time with them. Provide coaching and training daily using call monitoring and side-by-side performance results. Coach employees on phone techniques, quality and on production improvement. Ensure the collection team is meeting production goals, complying with company standards and federal collection laws and generally performing the essential functions of the position. Supervise and coordinate activities of the collections team as they engage in collecting overdue payments. Handles escalated calls from team members and will initiate outbound calls when needed. Monitor the production of campaigns in process. Analyzes queue and process management workflow to ensure production and performance goals are met. Assist the collection employees with difficult calls by performing side-by-side development calls. Reviews work and monitors phone calls of employees to verify adherence to Harris & Harris Policies and Procedures. Approves and reviews accounts within the working supervisor queue and other queues as assigned. WHAT YOU MUST POSSESS Must Have: 2+ years of experience as a Supervisor or Lead in the collections or similar type of industry. 3+ years of call center experience. Must know the state laws governing the collection of debt and the laws mandated by the federal Fair Debt Collection Practices Act. Nice To Have: Experience with Columbia Ultimate Business Systems (CUBS) is a plus Other Skills: Good written, oral and reading communication skills. Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel. High quality customer service skills. Good problem solving skills and strong attention to detail. Ability to multitask, be organized, and set priorities to meet deadlines. Motivated and goal-driven. Able to work in a fast-pace environment. Able to maintain confidentiality. WHY HARRIS & HARRIS? Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets. The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service. We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. At Harris & Harris, we're proud to be an organization where everyone is welcome and can be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued. We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School. At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you! Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
