Watch this video for A Day In the Life of a Ewing Service Professional!!! Pay Range:$18.00 - $24.00 per hour About Us:Join our dynamic team as a Customer Service Associate/Delivery Driver! We're looking for enthusiastic individuals who are passionate about delivering exceptional customer service while efficiently distributing our products. This is a fantastic opportunity to combine customer interaction with hands-on delivery work, all while being a key part of our thriving business.
What We're Looking For: People Person: Strong communication skills are essential! You should be able to make every customer feel welcomed and valued. Solution-Oriented: You'll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations. Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile! Key Responsibilities: Customer Engagement: Go the extra mile to connect with customers and enhance their shopping experience. Welcoming Environment: Greet and direct customers upon their arrival, making them feel at home. Product Expertise: Provide accurate information about product features, pricing, and after-sales services to help customers make informed decisions. Facilitate Purchases: Conduct price and feature comparisons to assist customers in finding the right products. Cross-Selling: Suggest complementary products to boost sales and customer satisfaction. Inventory Management: Ensure racks are fully stocked and organized for an optimal shopping experience. Returns Management: Handle merchandise returns smoothly, ensuring customer satisfaction. Team Coordination: Collaborate with your team during busy periods to maintain outstanding customer service. Promote Offers: Keep customers informed about discounts and special promotions that enhance their shopping experience. Feedback Gathering: Collect customer insights and relay them to the Store Manager for continuous improvement. Stay Updated: Keep abreast of new products and services to better serve our customers. Delivery Excellence: Safely deliver a wide variety of items to different locations, following scheduled routes and maintaining punctuality. Vehicle Operations: Load, unload, and operate various delivery vehicles (including Non-CDL dump trucks, flatbeds, loaders, and forklifts) while adhering to DOT regulations and safety standards. Customer Outreach: Proactively seek feedback on services and promptly resolve any complaints. Physical Stamina: Comfortable standing for long periods and performing physical tasks, including lifting to 70 pounds, stooping, and squatting. Driving Skills: Ability to operate commercial vehicles (like Isuzu NRR 650) for daily deliveries. Customer Focus: Excellent interpersonal skills to adapt and respond to diverse customer personalities. Multi-Tasking Ability: Capable of prioritizing tasks and managing time effectively in a fast-paced environment. Math Proficiency: Basic math skills for handling transactions and inventory. Driver Qualifications: Valid driver's license with a clean driving record and no traffic violations. Organizational Skills: Strong organizational and time management abilities. Bonus Points For: Industry Experience: Prior experience in the outdoor supply industry is a plus! Bilingual Skills: Proficiency in both Spanish and English. Customer Service Experience: Proven background as a Customer Service Associate or Sales Associate. Inventory Knowledge: Familiarity with inventory stocking procedures. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Profit Sharing We have the 4 C's that make your job a career!
Career Development- To invest in your personal and professional growth, we offer a variety of training resources.
Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!
Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!
Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!