Previous Experience Managing Multi-Tenant Office Space.
Role Overview
The Property Manager is responsible for the implementation and administration of policies, procedures, and programs that ensure our mixed-use real estate projects are well-managed and maintained including:
Complying with local ordinances
Meeting the needs of the tenants and their lease agreements
Meeting the needs of the property owner(s) and the terms of the management agreements
Meeting the standards that RMC has established as the management company
Reducing operating expenses while maintaining or enhancing the quality of the services provided
Roles & Responsibilities
Represent RMC professionally while adhering to the terms and conditions of the management agreement
Accurately and timely communicate the owner's needs and requirements to the assigned RMC staff
Maintain open and regular communication with the owners or their representatives
Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the property manager based on legal agreements in effect and RMC policies
Initiate and execute day-to-day operational procedures which include:
Safety, risk management, efficiency, and RMC quality standards
Financial, personnel, and administrative duties/functions
Management agreement administration, analysis, review, and feedback to owners and RMC
Maintaining both printed and digital copies of important files and contracts in the approved format
Contact and interaction with engineering, security, housekeeping, and janitorial teams
Maintenance programs for property interior and exterior, as well as mechanical systems, build-outs, renovations, tenant move-ins, and move-outs
Screen, hire, supervise, and train staff as required, which may include assistant property manager, chief building engineer (and engineering staff), property secretary, porters and day maids, etc.
Maintain a current assessment of property management procedures through the initiation, administration, and reporting of management's analysis
Initiate and distribute timely reports to owners on financial, marketing, and maintenance activities
Coordinate training activities for self and staff
Maintain compliance with all RMC personnel policies and procedures
Develop and administer property business plan with capital and operating budgets
Manage the property within parameters of the budgets and the business plan
Communicate clearly and on a timely basis with project accounting personnel using and/or providing the appropriate documentation
Manage and coordinate day-to-day financial transactions including accounts receivable, accounts payable (taking advantage of all available discounts) collection of all rents, miscellaneous income and charges, and accurate and up-to-date maintenance of required financial records and files
Property Maintenance Initiate, contract, and administer all necessary services to maintain and enhance the value, the operating efficiency, and the physical appearance of the property including
Building engineer and engineering staff
Contract services including housekeeping/janitorial, window cleaning, landscape maintenance, security, parking, metal refinishing, etc.
Quality and performance standards for engineering and contractors ensuring compliance with agreements
Contracting and monitoring qualified contractors and trades people needed for project or tenant construction and remodeling
Maintaining current certificates of insurance for all contractors
Tenant and Lease Administration Maintain ongoing tenant contact and relations program to constantly assess needs and help assure problems are being met promptly and to the satisfaction of the tenants and owners
Respond positively and promptly to tenant requests
Resolve problems to the mutual benefit of the tenant and the owner
Implement and monitor tenant needs assessments
Administer all leases assuring compliance with provisions/ agreements
Determine and execute on a timely basis escalations, reconciliations, and rent collections
Maintain current certificates of insurance for all tenants
Other
Additional duties as assigned by General Manager, Head of Experience, Head of Operations, or other Senior Executives
Skills + Qualifications Needed to Succeed
Education
Bachelor's degree in Business Management, Finance, Accounting, preferred
Experience will be taken into consideration for candidates without a bachelor's degree
CPM or RPA designation preferred
State real estate license preferred
Familiarity with real estate law, building codes, and city and county regulations
Experience
At least three years (continuous in one operation) and up to 10 years of recent property management experience, comparable with the property under consideration in terms of commercial/retail, ownership, tenant lease arrangements, square footage, etc.
Technical Skills
Must have intermediate to advanced Microsoft Outlook, Word, Excel, and PowerPoint proficiencies
Angus, IMPAK, Building Engines, Accounting Software such as MRI, Yardi or Skyline proficiency preferred
Personal Qualities
Strong hospitality and customer service orientation
Strong desire to succeed in a fast-paced, entrepreneurial, innovative, and creative environment
Ability to keep sensitive information confidential
Must be able to handle multiple projects, changing priorities, and a consistent heavy workload with ease
Exceptional oral and written communication skills
Benefits Offered
20 days paid vacation
12 additional paid company holidays
10 days paid sick leave
100% of base medical, dental, and vision plans for employee paid by RMC
100% of short-term disability plan for employee paid by RMC
100% of telemedicine plan for employee and family paid by RMC
401K match up to first 4% (and contributions are immediately 100% vested)
Voluntary Life/AD&D policy & RMC-paid $50K Life/AD&D policy
Voluntary long-term disability, accident, and critical illness insurance policies
Voluntary flexible spending account (FSA) or health savings account (HSA)
Competitive maternity leave package
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