Communications Operator

Job summary
CHI Memorial Hospital is a Best Regional HospitalRegional referral center of choice for Southeast Tennessee and North GeorgiaOffers various benefits and incentives
Job seniority: entry level
Responsibilities
• Take and deliver accurate messages• Keep callers calm in emergency situations• Assist multiple customers in a timely manner• Answer for over 400 physicians afterhours, lunch times, and meeting times• Ensure privacy and confidentiality of messages• Answer phones for more than 100 physician offices• Take messages and route them appropriately• Multitask by talking, keying in, and listening simultaneously• Work 24/7, including weekends, 2nd and 3rd shifts, and holidays• Perform other duties as assigned by management
Requirements
• High School diploma or equivalent• Experience in a call center setting• Interacting with the public• Basic medical knowledge• Keyboarding and computer skills• Ability to perform under stress• Multitasking skills• Willingness to cross train
Key Skills Needed
• Organizational skills• Good decision making• Outstanding communication skills• Team player• Computer skills• Basic medical knowledge
Benefits
• On-site childcare with extended hours• Premium account for additional support• Employee Assistance Program (EAP)• Paid Time Off (PTO)• Health/Dental/Vision Insurance• Flexible spending accounts• Voluntary Protection: Group Accident, Critical Illness, and Identify Theft• Adoption Assistance• Tuition Assistance• Matching 401(k) and 457(b) Retirement Programs• Wellness Program• Additional incentives for eligible full time day shift and night shift opportunities