Community Health Front Office Assistant - Goodyear

Job Details Job Location
Adelante Healthcare Goodyear - Goodyear, AZ

Position Type
Full Time

Education Level
HS Diploma from accredited school

Job Category
Health Care

Description POSITION SUMMARY

The Community Health Front Office Assistant is responsible for the facilitation of work-flow while acting as the liaison between the community and other clinical and non-clinical staff, entering data in a timely manner and appropriately for each event in Electronic Health Record (HER) or other necessary systems.
The Community Health Front Office Assistant will meet all the expectations outlined in the roles for Front Office Assistant and Senior Front Office Assistant.
This position will serve the CH Mobile Team as the lead for all front office and community events activities.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.
Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.


OUR CORE VALUES InclusionNurtureServicePurposefulIntegrityResilientEngaged Qualifications ESSENTIAL SKILLS AND EXPERIENCE: Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locationsHigh school diploma or GED from an accredited institutionOne or more years of front desk experience or demonstrated competency with the skills and abilities of this levelAbility to multi-task and work effectively in a high-stress and fast-moving environmentEffective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communicationProficient mathematical skills for use in a healthcare settingAbility to problem solve in situations both independently or with support from team and/or leadershipAdvanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)Must have reliable transportation that can meet any operational reassignments of the organization during the workday.
If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements POSITION REPONSIBILITIES/ESSENTIAL: Greet all patients and help with questions, or direct them to appropriate person or locationResponsible for answering community health phone line calls and messages establishing the reason for call and resolving issues or referring to appropriate personMaintain and distribute patient documentation in an organized mannerAccurately enter all patient demographics and all other required information into practice management systemObtain patient registration information and enter into computer systemIdentify financial status of patients regarding sliding fee scale, insurance or discounts.
Refers to eligibility as needed.Verify third party payer coverage and billing information - insurance, etc.Assist with the correction of billing information as neededPrepare financial batch daily for processingAccurately handle of cash drawer and daily receiptsSchedules patient appointments for medical providers via the computerized EPMData Entry into EHR or systems as needed Scan documents into electronic health recordKnowledge of and participates in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collectionMaintain appropriate level of office supplies, medical forms at work stationAll other duties as assigned (such as translation and travel to other locations)Evaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem-solving skillsParticipate in training and mentoring of new hiresWork on prior authorizations and referrals for patient required servicesCompetent or knowledgeable of multiple specialties and/or departmentsWill assist with setting up/tearing down at community events.
ADDITIONAL POSITION RESPONSIBILITIES/ESSENTIAL Problem solves billing issues for peers and patientsParticipate in regulatory reviews, audits and process improvement projectsProvide staffing for coverage needs as assignedComplete communication circle with patients and other customersAssist in scheduling patient appointments for community health eventsPerform other duties as requested or assigned NONESSENTIAL SKILLS AND EXPERIENCE: Ability to communicate in more than one language Additional Duties and Responsibilities Other duties as requested or assigned PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements.
Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.
The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.
The noise level in the work environment is usually moderate.
The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.)
when working in the clinic area.

In any organization or job, changes take place over time.
Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.
Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.
In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.