Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
Overview: We are seeking a motivated Desktop Support Technician with 1-2 years of experience to join our dynamic IT team. The ideal candidate will provide technical assistance to our employees and ensure efficient and effective resolution of desktop and software issues. This role is crucial in maintaining our IT infrastructure and supporting our workforce in achieving their goals.
Responsibilities:
Provide first-level technical support to end-users regarding desktop hardware, software, peripherals, and network-related issues.
Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers and scanners.
Respond to service requests promptly and resolve issues in a timely manner, escalating when necessary.
Perform hardware and software upgrades as needed.
Maintain and update hardware and software inventory.
Assist in the setup and configuration of new user accounts and equipment.
Collaborate with IT team members to implement and maintain systems and processes.
Document all support activities and solutions in the ticketing system.
Ensure security and confidentiality of data by adhering to company policies and best practices.
Stay current with system information, changes, and updates.
Requirements:
1-2 years of experience in desktop support or a related field.
Solid understanding of desktop operating systems (Windows, macOS) and common software applications.
Experience with Active Directory, Office 365, and other productivity tools.
Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team in a fast-paced environment.
Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
Education:
Associate degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
U-Haul Offers:
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
Subsidized gym/ membership
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock identity Theft
Savvy consumer wellness programs- from health care tips to financial wellness
Dave Ramsey's SmartDollar Program
U-Haul federal credit union
Wellness Program
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
