Computer Support Technician

Salary: $43.51 - $53.89 Hourly

Location : Within the boundaries of the Long Beach Unified School District, CA

Job Type: Full-time position, 10 or 12month to be determined

Job Number: 25-0112-5108

Department: Information Services

Opening Date: 10/24/2024

Closing Date: 11/15/2024 4:30 PM Pacific

Job Summary

Under general supervision, configure, install, test, maintain, troubleshoot and repair local (LAN) and wide (WAN) area networks, computer systems and peripheral equipment; provide training to District personnel in the proper operation and care of hardware, software and peripheral equipment using Windows or Apple operating systems; perform related duties as assigned.
Examples of Duties

The classification specification does not describe all duties performed by all incumbents within the class.
This summary provides examples of typical tasks performed in this classification.

•Configure, install, test, maintain, troubleshoot and repair local (LAN) and wide (WAN) area networks, computer systems and peripheral equipment to assure proper operation and prevent service interruptions.
E
•Set up and configure computers and peripheral equipment in a classroom, individual workstation or learning laboratory; load operating systems and applications.
E
•Perform on-site troubleshooting and repairs; run diagnostic programs; upgrade equipment and software; verify software licensing; order and install replacement components; assure District-wide standards are upheld.
E
•Perform a variety of administration activities on Novell and Apple operating systems such as creating email accounts, adding and changing user ID's, passwords and printers; troubleshoot network cabling and equipment to provide user connectivity.
E
•Detect and repair or remove viruses, adware, spyware and other malicious software using anti-virus and spyware removal software and techniques.
E
•Retrieve and recover data from crashed or damaged hard drives using data recovery software or other tools.
E
•Provide training and technical user support assistance to District personnel in the proper operation and care of hardware, software and peripheral equipment using Windows and Apple operating systems; provide technical information and perform demonstrations as requested.
E
•Perform office systems and software analysis; audit and examine data resulting from computer operations and software performance to determine if current operations and software meet changing user needs.
E
•Create backup and restore procedures for end users; instruct users on how to perform file server backups to disk or tape in accordance with applicable procedures; perform file server backups as needed; monitor disk space.
E
•Participate in the evaluation and testing of hardware and software for purchase by the District; provide recommendations to administrators regarding replacement of computers and peripheral equipment; prepare related purchasing documents as assigned by the position.
E
•Communicate with administrators, District staff and vendors to coordinate activities, exchange information and resolve issues and concerns; provide advice regarding proper placement and infrastructure needs for new equipment installation and the movement of existing equipment.
E
•Prepare and maintain records of assigned work orders and work performed; enter and update computerized service tickets; prepare routine reports related to assigned activities.
E
•Operate a variety of testing equipment and hand tools used in the maintenance, diagnosis and repair of computer equipment.
E
•Drive a District-issued or personal vehicle to various District sites to conduct work; transport computers and peripheral equipment from site to site as necessary.
E
•Attend and participate in meetings, conferences and seminars related to computer technology to maintain current knowledge of technological advances in the field.
E
•Train and provide work direction and guidance to support staff and student workers as assigned by the position.

•Create, update and troubleshoot web pages as assigned by the position.

•Work with mainframe emulation software as needed.


Note: At the end of some of the duty statements there is an italicized "E" which identifies essential duties required of the classification.
This is strictly for use in compliance with the Americans with Disabilities Act.


Employment Standards Knowledge of:

Operation, maintenance, troubleshooting, diagnosis and repair of computer hardware, software and peripheral equipment.
Materials, methods and tools used in the operation, maintenance and repair of computer hardware, software and peripherals.

Software applications and operating systems utilized by the District including Windows or Apple.

Network server systems such as Novell and Apple.

Standard local and wide area network operations and maintenance.

General components and capabilities of network hubs, switches, routers, Wi-Fi, servers and cabling.

General principles and techniques of troubleshooting and systems analysis.

Interpersonal skills using tact, patience and courtesy.

Oral and written communication skills.

Record-keeping and basic report preparation techniques.


Ability to:

Troubleshoot and resolve problems with computer hardware, software, networks and peripherals.

Provide training and technical assistance to District personnel in the proper operation and care of hardware, software and peripheral equipment.

Understand and apply technical instructions, materials and resource publications to pragmatic problem solving.

Operate a variety of tools and equipment utilized in the operation and repair of computer systems.

Observe legal and defensive driving practices.

Communicate effectively both orally and in writing.

Establish and maintain cooperative and effective working relationships with others.

Exercise independent judgment and initiative within established guidelines.

Meet schedules and time lines.

Prioritize and complete work with many interruptions.

Work independently to complete daily work assignments.

Maintain records and prepare routine reports.


Education and Training:

Associate of Arts degree including course work in computer science, electronic technology or a closely related field.


OR
A+ certification.


Experience:

Two years experience in the installation, maintenance and repair of computer hardware, software and peripheral equipment in a networked environment.
Experience in an organization with a network having a minimum of 30 servers is desirable.


Any other combination of training and experience that could likely provide the desired skills, knowledge or abilities may be considered.


Special Requirements

Positions in this class require the use of a personal automobile and possession of a valid California Class C driver's license.


Applicants for this classification will be required to obtain and submit, at his/her own expense, his/her current motor vehicle driving record at the time of appointment.
The record must meet and be maintained at the District's safe driving standard.
Failure to meet this requirement will result in the disqualification and/or rejection of the applicant regardless of any other standing.


Nondiscrimination Statement: The Long Beach Unified School District prohibits unlawful discrimination, harassment (including sexual harassment), intimidation, or bullying, targeted at any student or employee by anyone, based on the student or employees actual or perceived race, color, ancestry, nationality, national origin, immigration status, ethnic group identification, ethnicity, age, religion, marital status, pregnancy and related conditions, parental status, physical or mental disability, medical condition, sex, sexual orientation, gender, gender identity, gender expression, or genetic information, or association with a person or group with one or more of these actual or perceived characteristics.

For questions or complaints, contact Equity Compliance Officer: Steve Rockenbach, Director of Employee Relations,1515 Hughes Way, Long Beach, CA 90815, 562-997-8220, ****** and Title IX Coordinator: Kimberly Dalton, Director of Human Resource Services, 1515 Hughes Way, Long Beach, CA 90815, 562-997-8108, ****** and 504 Coordinator: Jenny R. Acosta, Program Administrator, 2221 Argonne Ave, LB 90815, 562-986-6870, ******.


SELECTION PROCEDURE:
The examination process for this recruitment may be comprised of one or any combination of the following: screening of the applicant's training, background, and experience; scored evaluation of responses on a supplemental application; written examination(s); qualifications appraisal oral examination; performance examination; or technical oral examination, scored on a job-related basis.
Only the most highly qualified candidates will be invited to continue in the examination process.
Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations.


The District provides excellent medical, dental, vision and life insurance benefits as well as an income protection plan for eligible Classified employees.


For more information regarding health benefits please visit:

Classified employees earn paid vacation at the initial rate of 14 days for full-time 12 month employees (.055 hour for each hour worked) and receive increases after 5, 10, and 15 years of service for a total of 21 days after 15 years.


12 month Classified employees earn 13 working days of sick leave each year which are accumulated indefinitely.
Employees of other California school districts who have accrued sick leave may transfer it to LBUSD in accordance with the California Education Code.


12 month Classified employees receive 14 paid holidays per year.


01

Completion of the following supplemental questions is required of all applicants.
This is considered a test component in the examination process.
An evaluation of candidates' responses will be made by a screening panel following the application deadline.
A limited number of candidates who best meet the needs of the District will be invited to continue in the examination process.
It is important that your responses are clear and concise.
Responses that are incomplete or unclear will not receive credit.
Your Work Experience in the application must also include all of your recent and relevant experience in order for your application and supplemental to be considered.
For those questions to which you have no response, please indicate "no response".DO NOT refer the reader to your resume.
A resume will not be accepted in lieu of completion of the required application or supplemental materials.
Please answer by selecting "Yes" as confirmation that you read these instructions.
Yes, I have read the instructions.

02

The Computer Support Technician position requires the following minimum qualifications:- Associate of Arts degree including course work in computer science, electronic technology or a closely related field AND- Two years experience in the installation, maintenance and repair of computer hardware, software and peripheral equipment in a networked environment.
OR - A+ Certification AND -Two years experience in the installation, maintenance and repair of computer hardware, software and peripheral equipment in a networked environmentA combination of training and experience may be considered.
Please select your qualifying experience.
(This experience MUST be reflected in your application and work experience.
Failure to provide this information clearly may disqualify you from moving forward with this recruitment) I possess an Associate of Arts degree including course work in computer science, electronic technology or a closely related field AND at least two (2) years experience in the installation, maintenance and repair of computer hardware, software and peripheral equipment in a networked environment. I possess a combination of training, certifications AND at least four (4) years experience in the installation, maintenance and repair of computer hardware, software and peripheral equipment in a networked environment. I possess an A+ certification AND two (2) years of experience in the installation, maintenance and repair of computer hardware, software and peripheral equipment in a networked environment. I possess limited experience.

03

Please list your education, certificates, or training including course work in computer science, electronic technology or a closely related field that qualifies you for this position.
If none, type N/A.
(Please note: incomplete information regarding educational background may not be considered)

04

Positions in this class require the use of a personal automobile and possession of a valid California Class C driver's license.
Are you able to meet this requirement?
Yes No

05

At the time of appointment, you will be required to obtain, at your expense, your motor vehicle driving record which must meet and be maintained at the District's Safe Driving Record Standard.
Failure to meet this requirement will result in your disqualification and/or rejection regardless of your qualifications.
The District's Safe Driving Record Standard is defined as meeting all of the following criteria:No more than three (3) moving violations within the past three (3) yearsNo more than one (1) at fault accident within the past three (3) yearsNo conviction for failure to report an accident within the past three (3) yearsNo conviction for driving under the influence, or driving while intoxicated, or reckless driving within the past five (5) years.
Do you meet the District's Safe Driving Record Standard?
Yes No

06

Please check below the areas with which you have at least two (2) years of experience performing at an advanced or intermediate level.
Microsoft Office: Word, Excel, PowerPoint, Access HTML / Webpage Editors (e.g.
Dreamweaver) Windows Operating System Apple OSX Linux (Suse) Novell eDirectory Mail, Calendar, Tasks (Outlook) Utilities and Diagnostic Software Scanner software (Page scanners, OCR, document imaging) Security / Anti-Virus / Maleware applications (Sophos) Network Environment (setup user accounts, security, drive mappings in a Novell/Windows/Mac environment) Educational (K-12) software (please list below) Internet Browsers (MSIE, Safari, Firefox, Chrome, etc) Adobe Acrobat (Reader, Distiller, Professional) Imaging / Cloning software (Ghost) Network Deployment Software (Zenworks, LanRev) Installation AND repair of PC or compatible computers Installation AND repair of Apple computers Support of various peripherals (printers, scanners, document cameras) Switches, routers, WiFi, patch panels, cabling systems Office 2005/2011: Microsoft Word, Excel, Access Java Telnet FTP Visual Basic XML Student Information Systems (Synergy) Database software (SQL, Oracle) Help Desk Software (Sunview, TMA)

07

Use the space below to describe your experience in the areas you have selected in the question above.


08

Describe your experience in setting up, configuring computers and peripheral equipment, trouble-shooting, and repair of computer hardware and software.


09

Describe your experience setting up and administering access to local area networks.
Include experience monitoring and maintaining network devices such as cabling, hubs, switches, and patch panels.
Describe the size of the largest environment you have supported.


10

Explain the types of technical assistance you provided for users in the use of computer hardware and software.


11

PLEASE NOTE: All notifications will be sent via email.Applicants must check their emails on a regular basis to find out their status on an application.
Emails we send may be caught by spam filters and it is the responsibility of the applicant to check their spam/junk folder.
I am aware I must check my emails, including spam/junk folder, on a regular basis to find out the status of my application.
All notifications will be sent via email.

12

I understand that exam segments may be conducted online and may require access to a computer with an internet connection and Google Chrome or Firefox browsers.
The exam components may also require access to a computer, smart phone, or tablet with internet connection and a video recording device.
I understand that it is my responsibility to contact Personnel Commission immediately proceeding the exam invitation requiring such devices if I do not have access to the required technology.
Yes No

Required Question