If you love planning events, building connections, and have a high degree of organization you may just be what we are looking for!! Apply Today...we look forward to meeting you!
The primary role of a Conference Service Manager is to effectively coordinate and service group events through a partnership with the Sales team to ensure a smooth transition from the sales phase to an in-house event.
What's in it for you...Insurance benefits available on day 1.Paid time off accrual beginning day 1.Hotel and travel discounts at select regional locations.Complimentary parking and associate meals.You'll enjoy this job because…You want to learn and grow in the Hospitality Industry.You enjoy bringing life to an event space.You're self-motivated to achieve success.You enjoy working in a fast-paced environment.You're detail-oriented and have a strong focus on accuracy and excellence.You should be able to…Efficiently deliver excellent customer service.Work with the client and in-house departments for the servicing and coordination of all details for group-related business from the Sales Departments.Work closely with group sales managers on all definite group businesses to ensure a smooth transition for detailing client's needs.Handle all details of definite groups including menu planning, up-selling of food and beverage, issuing Banquet Event Orders and obtaining guarantees, changes, distribution of group resumes, VIP's, client introduction, and rooming lists from the client.Block detailing including porterage, gift bag drops, and all other special needs.Handle billing procedures and all other matters from the point where the Sales Manager turns the business to definite.Ensure all information is accurate in Delphi to assist with rooms, food and beverage, and rental forecasting.Attend weekly BEO meetings, weekly sales meetings, and weekly Resume meetings.Input feedback in Delphi account notes to better serve the guest for repeat business.Handle any billing questions and work with accounting to resolve any issues. Review billing with the onsite client daily to ensure accuracy, limiting the potential for rebates.Attend client meetings and entertain clients with the Sales Manager as needed.Assist with administrative duties as needed (faxing, filing, copying, scanning).Maintain accurate filing, record keeping, and data entry.Maintain a high level of confidentiality with all employer/vendor information.Maintain professional appearance and uniform standards.Develop and maintain positive communication and teamwork with all co-workers and supervisors.Other duties as assigned by the Director of Catering and Convention Services.
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