We are looking for a remarkable Conference Services Manager to join our amazing team at Hilton Short Pump in Richmond, VA.
Growing your career as a Full Time Conference Services Manager is a fantastic opportunity to develop productive skills.
If you are strong in cooperation, people management and have the right mindset for the job, then apply for the position of Conference Services Manager at Hilton Short Pump today!
The Hilton Richmond Hotel & Spa/Short Pump is currently accepting resumes and applications for the position of Conference Services Manager . The Conference Services Manager is responsible for the planning and oversight of all meeting space operations in addition to coordinating events and serving the needs of clients. The Hilton Short Pump is owned and operated by Shamin Hotels , Central Virginia's largest hotel management company. Having tripled in size to 70 hotels over the past ten years, we own and operate hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard, but have fun doing it and are proud of our commitment to excellence and outstanding guest service.
Qualifications Bachelor's Degree and/or extensive experience in a hotel or related field required. Minimum two to three years' experience in hotel catering/conference services operations and/or sales or any similar combination of education and experience Experience in meeting deadlines and multiple priorities of business demands as required Possess basic knowledge of business contracts Able to work with little or no supervision Operate office equipment such as, but not limited to printers, fax machine and copiers Excellent verbal and written communication skills including leading and participating in formal presentations Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment Strong computer skills Microsoft Office, Delphi, other programs as it pertains to this position Knowledge of the onQ platform is strongly preferred, but not required Ability to work as part of a team Strong desire to deliver high quality of customer service Detail oriented and organized as it pertains to accuracy and efficiency Good personnel and management and organizational skills Responsibilities The Conference Service Manager has overall responsibility for all methods of client communication and on-site meeting, greeting, touring, planning, presenting menus, pricing, and conveyance to client of hotel and meeting policies that are in the best interest and profitability for hotel Workdays vary as dictated by business needs and include weekends and holidays Represent the hotel to potential customers to promote sales of meetings/conventions and food and beverage services Negotiate contract with existing and potential customers and vendors from within the guidelines set forth Manage customer services via site visits, board meetings, menu testing, and planning meetings for definite and potential groups Provide/assist direction and supervision of meeting and/or catering logistics to affected departments and team members Manage customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process Analyze the service and product needs of the customer and the financial issues of in-house groups Prepare and follow-up with VIP guest amenities as requested and/or required by client and/or as directed by hotel management staff Authorize on behalf of the General Manager appropriate resolution of customer concerns while maintaining profitability Prepare reports such as but not limited to: Banquet Event Orders (BEO's) group resumes, DELPHI reports and input as instructed, rooming lists, correspondence, and analysis relative to group activity (i.e., activity checklist, call reports, forecast evaluations, menu proposals, written customer correspondence, resume, report of convention, and internal memos or communications) Sales duties to include menu up-selling, general client solicitation, and/or catering sales based on the needs of the hotel and assigned by the Director of Catering and/or Director of Sales and Marketing Participate in internal and external meetings as determined by the Food & Beverage Director (i.e., forecast, menu review, department, pre-cons, operational department pre-shift, etc.) Communicate daily with banquet, kitchen, and setup service staff Participate in internal and external training Participate in development and measurement of personal and team goals and action plans Provides coverage and support to Sales Admin as needed Complies with all Federal and State employment laws and regulations We are proud to be an equal opportunity employer and maintain a drug free work environment. We do background and reference checks on potential employees.
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Benefits of working as a Conference Services Manager in Richmond, VA:
? Company offers great benefits
? Advancement opportunities
? Advantageous package
