RESPONSIBILITIES · Documentation and monitoring of configuration management processes and procedures to include the following:
o Deep understanding of hardware to include but not limited to network devices, component devices, and associated software.
· An understanding of configuration change management to include:
o Principals, methodologies, and practices.
o Understanding of associated forms.
o Work with configuration advisory board (CAB) and the configuration control board (CCB) to schedule meetings, processes request and answer questions.
o Work with the configuration management manager as a point person and a backup as needed.
o An understanding of Jira (helpdesk ticketing platform) which will be used to create tickets and track each change request form through the whole process.
o Offer insight and improve the current processes, systems, and procedures.
o Expand your knowledge and assist all staff with issues or problems as needed.
o Assist in the creation of supporting documentation.
o Become a subject matter expert (SME) in this program.
o Develop a deep understanding of this and any additional task orders that require support from this program.
o Always implement proactivity in support of the program.
o Work with internal and external customers.
o Keep track of and report requests within the system.
o Coordinate, review, and maintain supporting systems.
· Perform all other duties as assigned by the configuration management manager.
REQUIRED QUALIFICATIONS · Be able to get and maintain an active US DoD Secret Clearance (minimum).
· Jira or other relevant helpdesk plate form experience preferred.
· A technical background or 5 years of relevant experience.
· The ability to work independently in a high-pressure environment.
· Ability to travel as needed to various government facilities 20% of the time with the remaining 80% telework.
We are seeking a Configuration Management Specialist to join our team supporting DTRIAC at theur Kirtland AFB, location.
T ekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
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COMPETENCIES Establish Focus Change Management Develop Others Oral Communication Written Communication Interpersonal Awareness Build Relationships Analytical Thinking Conceptual Thinking Strategic Thinking Technical Expertise Initiative Foster Innovation Results Oriented Teamwork Customer Service WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: Kirtland AFB, NM Type of environment: Office Noise level: Medium Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizenship
DoD Secret
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
