Bank of America is committed to ensuring fair and consistent treatment for Consumer and Small Business remediation efforts. To drive enterprise-wide consistency & accuracy, the Remediation team provides 'in house' remediation for impacts to Bank of America (the Bank)'s customers. Remediation consists of dedicated resources with expertise to manage the end-to-end execution of ongoing and one-time remediation efforts.
The Remediation Team performs customer remediation for the following products:
• U.S. Consumer Card
• Consumer Finance (Gold Option/Gold Reserve)
• U.S. Consumer Checking
• U.S. Consumer Savings
• U.S. Small Business Checking
• U.S. Small Business Savings
This role will manage a team responsible for processes that support remediation efforts for Consumer (card/deposit) and Small Business products. Oversees the operations, workflow, and project management for efforts impacting the team. This position requires determining key priorities for their team while also providing analytical and technical guidance to drive project completion within timeframes.
Responsibilities include participating in audits and exam oversights, communicating business trends to senior leadership, and guiding all aspects of project development. Proven experience at developing technical skills of their team. Sound knowledge of SAS / SQL, financial statements, and business processes preferred.
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making, and continuous improvement.Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions.Risk Manager: Ensures proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues.People Manager & Coach: Provides inspection, coaching, and feedback to motivate, differentiate, and improve performance.Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting, and appropriately delegating team work.Skills: 7+ years of people management experience5+ years of Project and Issues Management experienceProduct and Product SOR: Prior knowledge and experience with Consumer (card/deposit) and Small Business products including types of fees, payment applications, interest calculation, rewards, statements. Ability to navigate in customer system of records (TSYS, Impact/BOSS, Rewards SuperStation) to confirm and research transactions.Project Management: Ability to track progress on work priorities, identify problems/issues, and develop contingency plans as necessary.Business Acumen & Relationships: Proven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization, cross-functional teams, and across multiple work locations.Organizational Skills: Highly organized, detail-oriented, self-starter with strength to think in a fast-paced and challenging environment.Adaptability: Willingness to improve, develop skills, innovate, and adjust priorities in response to changing work demands and business expectations.Risk Management: Ability to identify, resolve or escalate issues to ensure that program timelines are met.Communication skills: Communicates with candor and transparency, complex ideas and issues using clear, concise, and understandable language (presentation and influencer).Technical skills: Proficient in Microsoft Office Applications (Word, Excel, PowerPoint) and Adobe Pro.Partnering Skills: Ability to work independently as well as part of a team. Intellectually curious and willing to dive into complete issues/problems and solve.
#J-18808-Ljbffr
