Office of U.S. Representative Mike ThompsonOverview: Senior Democratic Member of Congress seeks Constituent Services Representative for his office in Santa Rosa, California. The Constituent Services Representative responsibilities include answering casework correspondence and verbal communications with constituents; acting as liaison with federal, district, and local agencies for the Member and constituents; office administrative responsibilities and other duties important to serving the people of the congressional district.
Job Duties:
Serves as a liaison with federal government entities for individual constituent concernsAssesses casework trends and identifies issues requiring legislative action and/or additional Congressional oversightPrepares incoming and outgoing constituent casework to manage casework in assigned areas of expertiseMaintains accurate and complete files on all assigned casework to keep track of all casework progressScreens and monitors cases to determine if referring the case to other government entities is appropriateAnswers casework correspondence, meets with constituents, and serves as a liaison with federal, state, and local authorities to act as the representative for the Member within their areas of responsibilityWrites responses to constituent letters relating to casework to answer questions or inform them of case progressSupport Office in executing public meetings and annual Congressional activities such as the Congressional Art Competition, Congressional App Competition, and other similar events.Orders all office supplies to maintain office functionality and similar administrative dutiesActs as the Intern Coordinator supporting the onboarding, training, and supervision of internsOrganizes workload to prioritize tasks in accordance with varying deadlines and ensure work is completed in an efficient and effective mannerFeatured Skills: Candidates must be a self-starter, hard-working, highly dependable, and organized as well as possess strong oral and written communication skills and the ability to work quickly under pressure. Good judgment, strong customer service and interpersonal skills, attention to detail, ability to work in a team environment, a passion for public service, and availability to work some evenings and weekends are required. Driver's license and access to vehicle is required. Bachelor's degree or equivalent combination of education and experience preferred. Prior experience working for federal, state, or local government, especially related to casework is preferred. Familiarity with Member's district, especially the Sonoma Valley, is preferred. Ability to communicate in multiple languages, especially Spanish, is highly desirable.
Salary Level/Range: $57,694 – $59,540
Applicant Instructions: Qualified candidates should submit a cover letter, resume, two writing samples and three references to ******** with the Subject Line: Constituent Services Representative Vacancy. All applicants will be considered without regard to race, color, religion, sex (including marital or parental status), sexual orientation, gender identity, disability, age, or national origin.
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