About: Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.
The EMEA Services Delivery function is responsible for delivering professional and managed services to our clients across a full range of technology and software offerings, delivering a scaled, consistent client experience and methodology through four centres of excellence (COE). The Service Design & Delivery team take the lead on designing client solutions in partnership with our clients before planning and executing the end-to-end engagement. The Engineering team provide innovative migration and implementation activities both automated and scripted, to achieve maximum efficiency, consistency, and performance. The Customer Operations team provide high-quality customer support across the region from multiple delivery centres. The Licence Consulting team provide expertise in optimisation and compliance services to clients on-premise or in the cloud, maintaining cost efficiency and savings. Complementing our COE's are the Service Delivery Management team. Located in every country, they manage the client experience to ensure a truly client-centric approach across EMEA.
The LCS Consultant resides within the License Consulting Services area of EMEA Services function. The LCS Consultant is responsible for providing consultancy support to Insight's clients, acting as a key resource for LCS managed services across the software lifecycle to deliver a wide variety of licensing solutions.
PURPOSE OF ROLE :
• Provide technical implementation, configuration, and tool analysis services to clients for Software Asset Management (SAM), compliance and optimisation solutions.
• Adopt a proactive approach to engaging with local account teams to build an understanding of the client requirements and help drive the delivery of solutions.
• Analyse and process client data to perform licensing reconciliation services, data quality assessments, and review of licensing agreements and usage rights.
• Utilise knowledge of software licensing to support Insight's EMEA wide licensing desk, internal teammate queries and any client questions regarding licensing.
• Support internal Sales teammates to ensure the efficient delivery of LCS to clients.
• Acts as a technical pre-sales advisor to account managers and sales associates.
PURPOSE OF ROLE KEY DUTIES AND RESPONSIBILITIES
This list is not exhaustive, you will be required to take on additional responsibilities as reasonably requested by your manager.
Key Results Indicators Measure of success Growth of LCS
Achievement of GP and revenue growth
in line with agreed LCS growth targets
Achieving and exceeding performance targets
100% delivery against LCS f inancial plans, agreed asks are delivered on time,
within budget, and without error
Client Satisfaction and loyalty
Achieve client satisfaction at or beyond
target rate through client survey
QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE Essential Desirable Strong communication skills with the
ability to interact effectively with
teammates
Knowledge of licensing models for one or
more software publishers
IT and Licensing knowledge for at least
one software publisher
Experience of IT tools (Microsoft SCCM,
ServiceNow or SQL scripting)
High level of verbal and written English
A confident, outward-looking, proactive
communicator
Fully conversant with Microsoft Office
suite (Outlook, Excel, and Word)
Experience of working within a statutory
legal and/or regulatory framework
Proven experience in presenting results of
analyses
Ability to work in a fast-paced,
entrepreneurial, results-oriented culture
Ability to interpret multiple data sets and summarise key points, highlighting methods used, expectations, issues,
trends, observations, and recommendations
Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion
Ability to work with a variety of teammates and clients, including remote or virtually
Strong team player as well as a proactive individual contributor
Ability to execute proof of concepts and
product demonstrations to internal and
external stakeholders at a variety of levels
Ability to simplify and explain complex
issues to a range of audiences
Experience of implementing the technical
aspects of SAM tools
Creative thinker with the ability to
troubleshoot issues quickly and effectively
Working knowledge of a SAM tool (Flexera, SNOW or Aspera)
Excellent time management skills and ability to work unsupervised, to tight
deadlines
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India
