WeWork is seeking a passionate and resilient Contact Center Assistant to join our team in Columbus, Ohio. As a part-time entry-level position, the Contact Center Assistant will be responsible for providing exceptional customer service and support to our members and visitors.
Responsibilities:- Answering incoming calls and responding to emails in a professional and timely manner- Assisting members with inquiries, requests, and escalations- Scheduling appointments and coordinating meeting room bookings- Maintaining accurate records of all interactions in the contact center database- Collaborating with team members to ensure a seamless customer experience- Assisting with various administrative tasks as needed
Requirements:- 1 year of experience in a customer service or call center role preferred- Excellent communication and interpersonal skills- Strong project management and cooperation skills- Ability to work independently and as part of a team- Proven ability to multitask and prioritize in a fast-paced environment- High school diploma or equivalent required
Personality traits:- Passionate about delivering exceptional customer service- Resilient in the face of challenges and able to problem-solve effectively
Soft skills:- Strong project management skills to prioritize tasks effectively- Excellent cooperation skills to work well with team members
Benefits:- Dental insurance- Training and professional development opportunities- Remote work flexibility
Working environment:- Collaborate with colleagues worldwide, fostering a global village mentality
Equal opportunity statement: WeWork is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.
Deadline to apply: June 1, 2024
If you are enthusiastic about providing exceptional customer service and support in a dynamic environment, we invite you to apply for the Contact Center Assistant position at WeWork in Columbus, Ohio. Join us in creating a global village where collaboration and innovation thrive.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
