Contact Center Assistant - Work From Home

Job Description:

Cigna is seeking a Contact Center Assistant to join our team in San Jose, California. This is a part-time position with the opportunity to work from home. As an Associate Level employee, we are looking for someone with at least 3 years of experience in a similar role.

Responsibilities:1. Handle inbound and outbound calls from customers, providing excellent customer service and resolving any issues or concerns.2. Assist with scheduling appointments, processing orders, and updating customer information in the system.3. Collaborate with team members to improve processes and ensure customer satisfaction.4. Use strategic planning skills to identify areas for improvement and implement changes to enhance efficiency.5. Maintain accurate records of customer interactions and follow up as needed.

Requirements:1. Reliable and passionate individual who is dedicated to providing exceptional customer service.2. Strong cooperation skills to work effectively with team members and customers.3. Experience in a contact center or customer service role preferred.4. Excellent communication skills, both written and verbal.5. Ability to work independently and prioritize tasks effectively.

Benefits:- Dental insurance- Life insurance- Joining Bonus

Working Environment:At Cigna, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team members have access to the latest tools and resources to support their work and professional growth.

Deadline to Apply: June 15, 2024

Equal Opportunity Statement:Cigna is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.